Application Support Analyst (Service Desk)
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Robert Walters is working in partnership with a national fast-growing business. They are recognised as market leaders at the forefront of innovation, transforming industries through cutting-edge solutions. They ensure their solutions redefine how businesses operate by delivering smarter and more efficient systems.
Due to a large-scale digital transformation, they are keen to appoint an Application Support Analyst (Service Desk) paying a salary range up to £45,000 with a hybrid working model from the Warwick offices.
Application Support Analyst (Service Desk): Duties
- Up to 2nd line support experience
- Monitor tickets, improve data quality, chase updates
- Document and implement processes
- Interest/Knowledge of automation
- ITSM knowledge (incident, problem, change management)
- External client support - Essential
- Manage and resolve client facing support tickets
- Triage issues, investigate and understand root cause analysis
- Improve service performance
- Implement root causes analysis and fixes
- Support users during incidents and fixes
- User access management
- Work closely with software development team
Application Support Analyst (Service Desk): Technical Experience
- SQL
- Databases / Debugging
- JIRA Service Management
- API troubleshooting
- Ambition to perhaps move into Software Engineering
The permanent role for an Application Support Analyst (Service Desk) will pay a salary range up to £45,000 with a hybrid working model from the Warwick offices. This is an opportunity to join an industry leader that has grown year on year.
For further information, please apply with an updated CV and reach out to Ajay Hayre on ajay.hayre@robertwalters.com / 07771507035
Application Support Analyst (Service Desk): Duties
- Up to 2nd line support experience
- Monitor tickets, improve data quality, chase updates
- Document and implement processes
- Interest/Knowledge of automation
- ITSM knowledge (incident, problem, change management)
- External client support - Essential
- Manage and resolve client facing support tickets
- Triage issues, investigate and understand root cause analysis
- Improve service performance
- Implement root causes analysis and fixes
- Support users during incidents and fixes
- User access management
- Work closely with software development team
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates