Application Support Specialist
UK Visa Sponsorship Analytics
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Application Support Specialist – £41,200 - £45,000 – Permanent
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Our guaranteed independence means we’re free to:
Our Digital Workplace team is dedicated to creating a seamless, intuitive, and empowering technology experience for every colleague at Sage. We focus on ensuring that the applications and productivity tools people rely on every day are dependable, well‑supported, and easy to use. You’ll work closely with Productivity Technical Specialists, IT Hardware & AV Technicians, and Digital Workplace Specialists, as well as Cloud, Infrastructure, and Engineering teams. Together, we solve complex issues, improve the digital experience, and help colleagues get the best from the tools that power their working lives.
Could you become our next Application Support Specialist? Are you?
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Our guaranteed independence means we’re free to:
- Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
- Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
- Think long-term – experimenting, taking risks, and investing in new ideas
Our Digital Workplace team is dedicated to creating a seamless, intuitive, and empowering technology experience for every colleague at Sage. We focus on ensuring that the applications and productivity tools people rely on every day are dependable, well‑supported, and easy to use. You’ll work closely with Productivity Technical Specialists, IT Hardware & AV Technicians, and Digital Workplace Specialists, as well as Cloud, Infrastructure, and Engineering teams. Together, we solve complex issues, improve the digital experience, and help colleagues get the best from the tools that power their working lives.
Could you become our next Application Support Specialist? Are you?
- Experienced in application or systems support within an IT or digital workplace environment, with a track record of resolving user issues effectively?
You’ll play a key role in ensuring colleagues can work efficiently and confidently with the applications they depend on. You’ll take a proactive approach to incident management, problem-solving, and continuous improvement, helping teams adopt new tools, embrace modern ways of working, and overcome technical challenges with clarity and confidence.
- Provide timely, customer-focused support for business-critical applications and efficiency tools, ensuring issues are resolved or progressed appropriately.
- Manage incidents and service requests end-to-end, meeting agreed SLAs and keeping colleagues updated throughout.
- Act as a trusted point of contact for application-related queries, crafting a positive and encouraging user experience.
- Support and optimise modern collaboration platforms (e.g., Microsoft 365, SharePoint, Teams, Copilot, Jira, Confluence) to help colleagues work efficiently.
- Help users adopt new features and ways of working by offering clear mentorship, trouble-shooting, and practical advice.
- 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
- Hybrid working up to 2 days per week in office and a home working allowance.
- Life assurance, income protection, and travel insurance.
- Private medical cover and access to the company doctor.
- Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
- Variety of snacks and beverages available in the office.
- Healthy lifestyle reimbursement and anniversary trips.
- Access to Company loans (season ticket loan, rental deposit loan, cycle loan).
We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.
Closing Date: Tuesday 12th May 2026
Diversity, Equity, and Inclusion
At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Our mission is building bridges to knowledge — supporting the development of ideas through the research process to scholarship that is certified, taught, and applied.
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Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.