Assistant Patient Services Manager
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with AFFINITY CARE LIMITED. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
This exciting role is based at a busy GP practice in Shipley which is part of a bigger organisation known as Affinity Care. We are an innovative organisation who strive to improve patient services whilst providing a great place to work for our team. This role covers 3 sites.
This role is key in ensuring that patients are provided with the best possible service.
Focus for the successful candidate is on the patient experience, from their welcome at reception, the waiting room environment, access to appointments and services, to the overall care and consideration shown. The Assistant Patient Services Manager will manage the Team Leaders and Reception team encourage effective communication between patients, members of the primary health care team, and other associated healthcare agencies.
Job description
Key areas of job description
Organisational:
Manage the front of house operations of the practice to ensure smooth, efficient operation of the practice including: reception, telephone hub, room availability, general administration, patient care and services
Managing the reception and GP rotas on S1 including weekly reviews and status reporting to the Patient Services Manager
Use the telephone software to profile call volumes and staffing levels, working with staff to reduce variation in how they deal with calls and how the team functions overall on calls
Optimise patient care through embedding good working practices and raising opportunities to improve
Support the PSM to resolve patient complaints in a timely and considerate manner, ensuring implementation of NHS complaints process at all times
Work closely with the PSM provide support to the GPs and relevant clinicians depending on the area of work, including support for new GP registrars e.g. induction in the premises/people, organising SMART card activation
Support the delivery of practice targets/measures where the reception role or premises plays a part in achievement e.g. QoF
Work collaboratively and support both localities and the wider Affinity Care organisation
Line Manager:
Line management responsibility for the practices receptionists and Reception Team Leaders including induction, sickness absence management, return to work interviews, staff appraisals, performance management, training and development
To provide competent, strong and supportive leadership of the team
Improve the customer service function and help develop the role of the receptionist as a care navigator
Provision of training to members of the reception team
Development and maintenance of reception team rota including overseeing cover for holidays, sickness absences etc
Management of SMART cards
Premises
Oversee the general premises maintenance including responsibility for repairs to all facilities and managing the day-to-day health & safety aspects.
Oversee cleaning of premises, ensuring both practice and agency staff carry out their duties efficiently and effectively.
Oversee the day-to-day security of premises paying particular attention to both staff and patient safety
Teamwork
Work as an effective and responsible team member, supporting other members of clinical and non-clinical staff in a flexible and approachable manner.
Participate in team activities that create opportunities to improve patient care.
Ensure clear understanding and utilisation of services and referral mechanisms and policies to meet patient need.
Support
Ongoing support and development will be provided to the postholder by the Patient Services Manager, along with support online management and people management by the Head of Human Resources.
Person specification
Qualifications
Essential
- GCSE Grade C and above in English Language and Mathematics
Desirable
- Educated to A Level standard or above
Experience
Essential
- Excellent verbal and written communication skills including the ability to communicate effectively with professionals at all levels
- Experience of managing and supervising teams
Desirable
- Proven experience of working in general practice
- Experience of using SystmOne or similar clinical system
- Experience of forward planning of service activity
- Experience of management of health services, facilities and resources
Skills and Knowledge
Essential
- Proficient in the use of Microsoft Office and the use of the internet, intranet and ability to update databases
Desirable
- Demonstrable ability to analyse and interpret data
About the employer
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.
We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include: