Associate IT Desktop Support Technician
UK Visa Sponsorship Analytics
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Ensono. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
At Ensono, our purpose is to be a relentless ally, disrupting the status quo and enabling our clients to Do Great Things. As a trusted technology adviser and managed services provider, we help clients navigate continuous change and embrace innovation.
We deliver world-class transformational services across hybrid cloud, infrastructure, mainframe, data, IdAM, and cloud-native solutions, simplifying complex business challenges and creating new pathways to success. Headquartered in the USA and backed by private equity, Ensono has a strong track record in the UK and Europe, with growth plans built on trusted partnerships and deep industry expertise.
About the role:
Kickstart your career in ICT with a hands-on apprenticeship that combines earning, learning, and real-world experience from day one. This is an exciting opportunity for someone passionate about technology and problem-solving to develop practical skills across IT support, desktop systems, networking, video conferencing, and end-user services within a fast-paced professional environment.
Key responsibilities:
Availability & Incident Management
We deliver world-class transformational services across hybrid cloud, infrastructure, mainframe, data, IdAM, and cloud-native solutions, simplifying complex business challenges and creating new pathways to success. Headquartered in the USA and backed by private equity, Ensono has a strong track record in the UK and Europe, with growth plans built on trusted partnerships and deep industry expertise.
About the role:
Kickstart your career in ICT with a hands-on apprenticeship that combines earning, learning, and real-world experience from day one. This is an exciting opportunity for someone passionate about technology and problem-solving to develop practical skills across IT support, desktop systems, networking, video conferencing, and end-user services within a fast-paced professional environment.
Key responsibilities:
Availability & Incident Management
- Provide timely resolution of hardware and software issues on information systems
- Maintain system operations in accordance with regulatory requirements, with focus on confidentiality and security
- Troubleshoot and resolve day-to-day Windows and Mac computer operations, including print, scanning, authentication (AD and Okta), Intune, SCCM, JAMF, and patching
- Develop understanding of Ensono's desktop, laptop, tablet, and operating system environments
- Manage profile version control, application version control, license management, and peripherals
- Document and ensure deployed systems meet all hardware and software standards and configurations
- Provide service and support for conference room A/V equipment, including projectors and video conferencing systems
- Set up and support video and presentation equipment for company presentations, forums, and townhall meetings
- Deliver Level 1 & 2 support for phones and network
- Manage support from switch port to desk, including physical phone hardware
- Manage multiple assignments simultaneously, balancing resources, priorities, deadlines, and time
- Collaborate across multiple disciplines and groups
- Work independently when required
- Apply IT production and change management best practices across all Information Systems areas
- Proactively communicate changes to all affected parties within the IT department
- Follow and document strict testing and deployment methodologies
- Assist with image testing, distribution verification, and testing of technical components that impact desktop environments
- Follow processes and maintain appropriate system operations environments
- Observe and evaluate modern technologies and methodologies
- Develop and maintain testing plans and documentation
Required Skills & Experience
- Specialization in Microsoft Windows and Apple macOS systems, related software, and peripherals
- Resolve problems entirely by completing work or coordinating all necessary resources for ultimate resolution and problem management continuity
- English & Math's - Level 4/Grade C GCSE
- Desktop systems administration
- Windows OS and Apple macOS
- System Center, Intune, Azure
- Antivirus and encryption solutions
- Printers, scanners, and peripherals
- Microsoft 365 applications (Word, Excel, Outlook)
- Microsoft Teams (highly desired)
We are a people-first business, which means people are at the heart of everything we do here. We offer our associates a safe environment where learning, knowledge sharing, and open communication is encouraged. Whether at one of the internal events, such as socials, competency meet-ups, hackathons or as part of one or more of our global Community Groups, such as Beautiful Brains (for the neurodiverse and curious), HERO (helping to education regarding orientation), E-Vets (Ensono veteran community) and many more we have strived to build a business where everyone feels welcomed, included, and valued