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We are seeking an experienced Automotive Technical Support Manager – Aftersales to play a key role in improving vehicle quality, service effectiveness and customer satisfaction across a national dealer and service network. This is a highly visible, influential position working at the interface between retailers, technical teams and central engineering functions.
You will be the primary technical escalation point for complex field issues, ensuring rapid diagnosis, accurate reporting and effective resolution of high‑impact technical concerns.
The Role
As the Automotive Technical Support Manager – Aftersales, you will be responsible for monitoring, analysing and improving technical performance across the network. You will coordinate investigations into complex incidents, support dealer technical teams, and ensure high‑quality feedback flows between the field and central functions.
This role combines technical expertise, coordination, communication and problem‑solving, with a strong focus on customer service and quality improvement.
Key Responsibilities
Network & Technical Coordination
Technical Analysis & Reporting
Incident & Quality Management
Network Support & Training
What Success Looks Like
Desirable
Personal Attributes
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Why Apply?