Bookings Team Lead

Job Description

Bookings Team Lead | Spire Claremont | Sheffield |Full time | 37.5 hours

Spire Claremont Hospital are looking for a BookingsTeam Lead to join the team on a full-time basis, working 37.5 hours per week.

Spire Claremont Hospital has provided first-class independent healthcare at the heart of the South Yorkshire community since 1953. Our hospital is situated among beautifully landscaped grounds in Crosspool, Sheffield and it is situated 3 miles (about 20 minutes) to the south west of Sheffield city centre.

Claremont Hospital has 42 beds, three laminar flow theatres, 13 consulting rooms, a static MRI and CT scanner, and plain and digital X-ray. The hospital provides surgery and outpatients with diagnostic imaging services.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Job Purpose

To ensure the delivery and administration management of all stages of the booking process including admissions and pre-op assessments across all payors. To ensure the bookings team provide a high standard of customer service to all patients, consultants, NHS partners, staff and visitors. To manage workload effectively and efficiently in line with the demand of the business, adhering to KPI’s, clinical standards and commercial requirements.

To be an advocate of excellent customer care whilst working as a team. To make a positive difference to our patients lives through outstanding personalised care.

Overall Responsibilities

• Provide and maintain an efficient bookings system for all of our patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS).
• Plan theatre lists for Consultants.
• To be a leader within a team of multi-skilled administrators who can adapt to the demands of the business and to drive operational performance

To adhere to HR policies and procedures within the inpatient bookings team and pre op admin team, including managing sickness, annual leave and underperformance management

To manage NHS contract work operationally, weekly performance meetings, management of patient flow, liaising with key NHS stakeholders

To maintain good working relationships with Consultant stakeholders

Ensure all administrators within the team have monthly 1-2-1’s and feedback sessions and EE’s set

To run a team meeting monthly to communicate any updates or changes

Ensure all calls are answered in a timely manner delivering high standards of customer service at all times. Carry out quality assessments regularly and give feedback to the team

Plan the workforce in line with activity and to ensure the timely management of all administrative tasks associated with bookings, pre-op assessment and admissions

Create activity reports to share with the Patient Administration Manager, Operations Director and the SMT

Qualifications And Training

Good standard of secondary education with demonstrable literacy and numeracy skills.

Experience

Track record of successful delivery in a similar role, in an office and / or customer service environment.

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Private medical insurance
• Life assurance
  
  

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence

Doing the right thing

Caring is our passion

Keeping it simple

Delivering on our promises

Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals, 10 clinics and a Specialist Cancer Care Centre across England, Wales and Scotland.