Branch Quality Assurance Support Manager
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About the team:
The Branch Quality Assurance Manager is a Head Office based role within the Branch Network, supporting branch operations through independent quality assurance and risk oversight activities. The successful individual will play an important role in ensuring that controls are effective, risks are appropriately managed, and high standards of quality and compliance are maintained across all branch locations.
What you will be doing:
As a Branch Quality Assurance Manager, you will play a key role in strengthening the 1st line control environment by delivering independent assurance, strengthening control effectiveness, and driving continuous improvement across the branch network.
You will provide insight, oversight, and constructive challenge to Branch teams, ensuring that risks are effectively managed and controls operate as intended. Working closely with Branch colleagues and wider Group functions, you will identify opportunities for improvement and support the delivery of consistent, high-quality outcomes across all locations.
Your responsibilities will include…
- Supporting Branch teams to monitor and accurately report L1 Quality Assurance KRI and KPI results within agreed SLAs
- Performing testing of material controls, ensuring risks are effectively managed and reported to Group functions
- Delivering independent on-site branch assurance reviews, including detailed reporting and supporting creation of Action plans that effectively address the root cause of issues
- Monitoring progress of open actions and support timely completion
- Identifying gaps in processes, controls, systems, and colleague knowledge, and driving improvements
- Raising, managing, and supporting the remediation of risk events and control failures
- Reviewing and enhancing control frameworks, audit checklists, and procedural documentation
What's in it for you?
We offer a base salary depending on experience from £31,000 - £33,000 and a competitive benefits package including:
- Enhanced family-focused benefits
- Hybrid-working
- Annual bonus opportunity
Please use this link to see the fantastic benefits available at OSB: OSB Careers
About us:
At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'.
Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace.
Do you have the skills?
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a branch-based banking or operational risk environment within financial services
- Strong knowledge of risk, control frameworks, and quality assurance processes
- Proficiency in Microsoft Office (particularly Excel)
- Ability to work independently, with strong organisation and high attention to detail
- Confident communicator with the ability to provide constructive feedback
Next steps:
Interested? Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB Careers
We believe in a personalised and inclusive approach, ensuring the process is relevant and conversational. If you need any adjustments or support, we're here to make sure you can show your best self.
Diversity, Equity & Inclusion
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you.
Not sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying. At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply - even if you don't check every box.
We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector. Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all."
INDHP