C-Suite/VIP support service desk (or executive support)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (31.0%).
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
- Provide Level 1 & 2 desktop support across EUS devices and applications
- Support corporate iOS and BYOD mobile devices
- Provide meeting room and key event technology support
- Perform proactive device estate analysis using monitoring tools
- Deliver projects and upgrades within agreed timelines
- Provide user guidance, training and best practices
- Proactively identify risks and improvement opportunities
- Ensure high customer satisfaction and service quality
- Adhere to documented processes and standards
Key Skills & Experience:
- Strong customer service and executive/VIP support experience
- Experience with ServiceNow (incident and request management)
- Knowledge of Microsoft Intune and endpoint management
- Understanding of Microsoft 365, OneDrive and Exchange Online
- Endpoint troubleshooting (Windows 11, macOS, mobile devices)
- Time management and prioritisation skills
- Minimum 3+ years in IT support / client services
- Experience supporting investment banking or executive users (preferred)
- Willingness to work onsite and travel if required
.