Cardiology PPC

The Cardiology department at King's Mill Hospital is delighted to offer an exciting opportunity for an experienced and motivated Patient Pathway Co-ordinator to join our friendly and fast-paced team. Committed to delivering outstanding patient care, we are looking for someone who shares our passion for excellence and making a real difference to the patient journey.

In this pivotal role, you will play a key part in coordinating and supporting patient pathways, ensuring a seamless and efficient experience from referral through to treatment. Acting as a central point of contact, you will provide a professional and compassionate service to patients, carers and colleagues, responding to enquiries and offering reassurance and guidance throughout.

You will be responsible for the accurate and timely management of patient information, carefully prioritising urgent and routine referrals while maintaining high standards of data quality and confidentiality. With strong organisational skills and keen attention to detail, you will thrive in a busy environment, balancing multiple tasks whilst always keeping patient care at the heart of what you do.

This is an excellent opportunity for a proactive and enthusiastic individual who enjoys working as part of a supportive team and is committed to delivering a high-quality service that positively impacts patient outcomes.

Person specification

Knowledge

Essential

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications

Experience of using a full range of IT/Patient data systems

Confidentiality and Data Protection

Health and Safety

Equality and diversity

Good knowledge of speciality specific patient pathways and understanding of National RTT standards / targets

Desirable

• Sound office clerical background providing knowledge of relevant procedures.
• Experience of using a full range of IT / Patient data systems - As applicable to speciality

Qualifications

Essential

• Good general education with GCSE English at grade C or above, (or equivalent).
• RSA II (or equivalent)
• Computer literacy course e.g. ECDL or equivalent

Desirable

• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
• NVQ in Customer Care/Business Administration
• Institute of Health Records & Information

Management Diploma (IHRIM)

Shorthand speeds of 80wpm

Formal RTT training

NVQ level 4 in Business Administration or Customer Care equivalent

Further Training

Essential

• On the job training.

Desirable

• Supervisory training
• Experience of managing health & safety issues

Experience

Essential

• Quality Customer Service
• Ability to work to strict deadlines
• Ability to confidently communicate with all grades of staff.
• Ability to manage and prioritise own workload and be able to work independently
• Experience of working in a large complex organisation and a multidisciplinary environment

Desirable

• Experience of supervising staff

Understanding of medical terminology

Understanding of Primary Care, GP and Community Services

Working knowledge of managing patient pathways

Contractual

Essential

• Regular attendance and willingness to work flexible hours as necessary

About the employer

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.