Care Coordinator
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Care Coordinator 29 hours per week
We are looking for a friendly, motivated and IT confident Care Coordinator to join our busy GP practice in Honiton. This is a patient facing and coordination role where excellent communication, accuracy and professionalism are essential.
Hours
This role includes some long working days, in line with GP practice opening hours 08:00-18:30. We are recruiting for a parttime role with the following potential working pattern:
Job description
JOB SUMMARY:
To ensure patient information is added to the patient record from appropriate sources and coded accurately.
To ensure, safe, accurate and timely processing of prescriptions to patients according to the practice protocols.
To facilitate patients in accessing the appropriate service or healthcare professional to best meet their needs in a courteous, efficient, and effective way, projecting a positive and friendly image of Honiton Surgery.
Provide support to Doctors, Practice Manager, Operations Manager, Finance Manager, and other staff in the pursuit of their duties.
JOB RESPONSIBILITIES:
Scanning of electronic and paper documents utilising the SystmOne Clinical System and to accurately code to patient records according to Surgery protocols.
To process repeat prescriptions, ensuring safe, accurate and timely supply of prescribed medication to our patients. Undertaking medicines reconciliation in accordance with the practice protocols and to update patients medical records and prescriptions accordingly.
Maintain effective liaison with practice staff and outside agencies concerned with patient care with appropriate regard to confidentiality.
To provide administrative support to Clinicians and colleagues in the workflow team.
Care navigate patients requests using the correct guidelines to ensure all requests are dealt with according to Surgery protocols and in accordance with the patients needs.
Processing electronic requests to facilitate booking appointments and directing patients to the appropriate healthcare professional.
To contribute to initiatives that help the practice to achieve its targets in the Quality Outcomes Framework, PCN, DES and IIF.
Communicate with patients, colleagues and outside agencies using face-to-face, telephone or electronic methods in a professional manner referring to the appropriate GP in accordance with practice protocols.
Respond to patients in a professional, courteous manner.
Contact patients and book appointments if needed using a variety of means on behalf of Honiton Surgery.
Undertake training as directed by Management and attend team meetings as required, keeping up to date with mandatory training, practice policies, emails and surgery intranet.
CONFIDENTIALITY:
Person specification
Skills and Attributes
Essential
- Must have excellent communication skills including a professional telephone manner
- Strong IT skills including use of email and MS packages
- PERSONAL ATTRIBUTES
- Able to work on own initiative as well as part of a team
- Ability to work under pressure and prioritise appropriately
- Smart in appearance
- Maintain a positive approach
- Good sense of humour
- High energy levels
- Concise
Qualifications
Essential
- GCSE grade A to C in English and Maths
Experience
Essential
- Minimum of 12-months experience in a similar role in General Practice or healthcare setting
Desirable
- Knowledge of SystmOne or equivalent
About the employer
Honiton Surgery has a highly committed and friendly team of GP Partners, Salaried GPs, Advanced Nurse Practitioners, Allied Health Professionals, Clinical Pharmacists, a multiskilled Practice Nursing Team and Clinical Research Team. We have a strong and supportive Management and Administrative Teams.
We have a reputation for proving excellent care to our 18,000 patients and are rated Good by the CQC.
We are the lead practice for our PCN, working collaboratively with two other practices, Sid Valley Practice and Coleridge Medical Centre. We have developed a wider range of PCN teams and roles, including, Mental Health and Wellbeing Team, First Contact Physiotherapists, Clinical Pharmacists and Pharmacy Technicians. Through the PCN we are also developing a Practice Nursing Network, led by our Lead PCN Nurse.