Care Coordinator Assistant
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To provide high-quality, compassionate continuity of care to patients through efficient administrative duties and effective communication supporting aligned GP Team, whilst remaining flexible to work across all GP Teams and sites to ensure smooth daily operations.
Job description
Assist GPs ensuring smooth delivery of processes. Prioritising tasks including incoming Animas, clinical system tasks and outbound referrals in line with clinical timescales and protocols.
Efficiently book appointments by telephone and text message, ensuring accurate information dissemination and in line with documented processes
Manage GP team referrals, addressing queries and request promptly, ensuring targets are met.
Process inbound documents in line with processes maintaining strict confidentiality and data protection standards
Utilise protocols and stay updated on process changes
Person specification
Qualifications
Essential
- At least grade C/D in GCSE numeracy and literacy, desirable higher level of education.
Experience
Essential
- Proven experience in general practice, particularly in reception or patient services, or a similar environment.
- Experience in customer or patient services, particularly in dealing with the public.
- Supervisory experience or demonstrated potential in this area.
- Proficient in using computerized systems and previous experience in patient care.
skills
Essential
- Excellent interpersonal, customer service, and communication skills, both verbal and written.
- Attention to detail, especially in following processes and completing repetitive tasks.
- Ability to follow instructions and manage difficult situations.
- Strong organizational skills and computer literacy.
- High standards for self and team, with a strong team spirit.
- Knowledge of General Practice Reception processes and systems (e.g., EMIS, Anima, Accurx and Outlook).
About the employer
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.