Care Co-ordinator

Are you looking to challenge yourself and help improve healthcare outcomes for our more vulnerable patients including those with Learning Disabilities, mental health conditions and dementia?

An exciting opportunity has come up for a Care Co-ordinator This post is a critical and evolving post to support the delivery of personalised care to identified cohorts of patients and includes within its scope development of reasonable adjustments recording and support for veterans

The successful candidate will have experience of working in a health or social care-setting, be patient focused, self-motivated and able to work with minimum supervision to plan and co-ordinate their day-to-day work to meet the needs of patients and the practice. This will involve day to day contact with patients and/or their carers and regular liaison with our GPs, Social Prescribers and other healthcare professionals across the practice and external agencies.

In addition the successful candidate will be familiar with running and compiling reports and taking on specific projects.

This is a varied role requiring good administrative, communication, numeracy and literacy skills. This is for 17 hours over 4 days.

Please note: Ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Job description

Work with the primary care team to proactivelyidentify and manage a caseload of patients who would benefit from additional support to deliver personalised care for these individuals

Identify cohorts of patients with learning disabilities, mental health conditions and dementia who require annual reviews, contact and work with these patients to organise review appointments.

Identify the care and support needs of these patients and ensure there is a care plan or health action plan.

Provide coordination and navigation for identified patient cohorts through relevant pathways, liaising with local support services, professionals, and wider stakeholders.

Work as part of a multi-disciplinary team, including social prescribers and GPs, to provide an all-encompassing approach to personalised care

Identify patients who may benefit from additional support to access services, support patients to be more prepared for appointments and to have shared decision-making conversations.

Be responsible for improving healthcare outcomes byhelping with enhanced services, QOF and IIF work in the practice.

Person specification

SKILLS

Essential

• Effective communication and interpersonal skills (Tasks and Oral).
• Good level of computer literacy including good knowledge of databases and record keeping in Microsoft Word and Excel.
• Clear, polite telephone manner.
• Strong Customer service skills.
• Ability to deal with sensitive issues often within hostile or emotional situations.
• High degree of organisation and an effective time manager.
• Ability to use own initiative and work under minimum supervision and determine own workload.
• Confidence and ability to follow practice protocol in an emergency.
• Able to work well as part of a team.

Flexible approach to work.

Evidence of problem solving and improving processes.

Sensitive to the needs of service users, their families, and carers.

Recognise own development needs and identify how these may be met.

Confidence in ability to understand practice policy and protocols.

Good communication skills both verbal and in writing.

Understanding of databases, coding, and extraction of data for reporting purposes.

Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.

Enthusiasm, drive, and the ability to cope in challenging situations

Desirable

• Demonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriate.

Experience

Essential

• Experience of working with the public.
• Experience of working within a General Practice, NHS or Social Care environment.
• Understanding of different patients and carer groups and needs.

Awareness of the importance of safeguarding and procedures.

Be aware of confidentiality and data protection when handling sensitive information.

Developing productive and effective relationships with all members of the healthcare team.

High degree of organisation and an effective time manager.

Accurate, attention to detail.

Completing audits.

Data analysis and reporting.

Patient/customer service-related training/ previous role.

Up-to date knowledge of services and health resources in the local area.

Knowledge of the GDPR and how this is applied in practice.

Good working knowledge and experience of using System One.

Strong administration skills.

Desirable

• Patient/customer service-related training/ previous role.
• Up-to date knowledge of services and health resources in the local area.
• Knowledge of the GDPR and how this is applied in practice.
• Good working knowledge and experience of using System One.

Strong administration skills.

Qualifications

Essential

• Evidence of a good general standard of education.
• Good IT skills.

Desirable

• NVQ Administration level 3 or equivalent level of experience.

Other

Essential

• Able to travel between sites when required.
• Full driving licence.
• The candidate must demonstrate an understanding of our values.

About the employer

Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.

If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.