Client Analyst
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Our purpose 🌍
Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet.
Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates.
This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint.
The Role in a Nutshell 🐿️
As a Client Analyst, you will be responsible for delivering Sustainable Energy First’s first-class Validation and Client Analysis Service. Drive strategic client engagement, query management and deliver accurate validation service.
Your primary responsibilities include -
- Invoice Validation - Ensure delivery of a first-class validation service, maintaining a 10 day SLA on actioning alarms
- Client Management – Building strong relationships with your clients, being the go to person, having monthly calls, query management and providing thorough and meaningful updates
- Sustainability – Identifying opportunities within your client’s portfolio to drive revenue and add value
- Quality/Behaviours – Maintain a high-quality score in cases, alarms, communication and reporting. Maintain acceptable behaviours
You will work closely with the wider teams in the business to ensure the highest level of client analysis, demonstrating analytical expertise, stakeholder management and strategic insight.