Client & Project Manager

To apply: send your CV and a short covering letter to leila@sweetandchilli.com, answering the two questions below. Applications close Tuesday 7th July 2026.

1. Walk us through how you manage multiple projects simultaneously - what does your system look like?
2. Tell us about a time you had to hold a client conversation that would normally sit with a more senior person. How did you handle it?

COMPANY BACKGROUND

Sweet&Chilli is a leading creative and experiential agency with offices in London, Sydney, Los Angeles, Singapore, Sao Paolo & Paris. Founded in 2003, our long successful history with the biggest brands in drinks and hospitality allows us to remain true to our ethos whilst exploring new territories, sectors, and clients across strategic, content and advocacy campaigns.

S&C UK is broadly split into 2 client facing departments: Event Production and Creative Strategy, supported by our Client Services, Finance and Logistics teams. The foundation of Sweet&Chilli has always been our people; we prioritise synergy by fostering a healthy company culture and empowering our team to bring bold ideas and fresh thinking to their work.

In an ever-changing industry, our commitment to diversity and inclusivity keeps us on the cutting edge of the marketing landscape. Through merging detail-driven, specialist expertise with daring curiosity, we deliver the unmistakable creative experience that is Sweet&Chilli.

ROLE OVERVIEW

This is a 6-month contract role. As Project & Client Manager at Sweet&Chilli, you are the operational and organisational backbone behind the delivery of client campaigns and live event activations. You will work within the Client Services team, sitting across multiple projects simultaneously - managing timelines, coordinating stakeholders, tracking budgets and keeping everything moving with precision and pace.

Unlike a traditional agency project manager, this role is genuinely client-facing. You will build relationships, lead day-to-day client communications and represent Sweet&Chilli with professionalism and warmth - while also being the person who makes sure the detail is watertight behind the scenes.

You will primarily report to Leila Ghazai, Associate Director, and work closely with Steve Sandom, Client Director and our Creative and Event Production teams.

The role will be primarily office-based at Sweet&Chilli's HQ (8 Holyrood St, London SE1 2EL) with significant time at client meetings, site visits and live events.

PERSONAL COMPETENCIES & REQUIREMENTS

1. You are a highly organised, client-confident project manager who thrives in a fast-paced creative environment.
2. You take pride in the detail, stay calm under pressure and understand that great delivery is what builds great client relationships.
3. 3+ years' experience in a project management, client services or account management role within a creative, experiential or events agency
4. Proven ability to manage multiple projects and deadlines simultaneously without dropping the ball
5. Comfortable in a client-facing capacity - confident on calls, in meetings and in written communications
6. Numerate and confident managing budgets, quotes and reconciliations
7. Highly organised with meticulous attention to detail
8. Background in drinks, hospitality or lifestyle marketing desirable
9. Strong IT skills across Office 365, Excel and SharePoint; Scoro or similar project management tools a plus
10. Passion for events, hospitality and brand experience

KEY RESPONSIBILITIES

Client Management

1. Act as day-to-day point of contact for clients on logistics, information requests and project updates, working under the direction of the Client Director

Project & Event Coordination

1. Support end-to-end delivery of brand campaigns, events and activations across the client portfolio
2. Manage day-to-day operational and administrative tasks across multiple projects
3. Produce and maintain accurate project documentation: trackers, timelines, briefs, supplier POs, running orders, risk assessments
4. Coordinate logistics across internal teams, suppliers, venues and freelancers
5. Maintain well-structured digital project folders — assets, contracts and documents filed and up to date
6. Provide on-site support at live events
7. Take personal ownership of the operational detail - this is a doing role as much as a coordinating one; you will be expected to build the trackers, write the briefs and manage the logistics

Financial Management

1. Track costs across allocated projects; support budget reconciliation and reporting
2. Process invoices and ensure supplier payments align with budgets
3. Ensure all financial processes are followed accurately: Scoro updates, new and client supplier forms and reconciliations

Internal

1. Lead internal project status meetings, capturing clear actions and holding teams to task
2. Work collaboratively across Creative, Production, Events and Finance teams
3. Keep Client Directors fully informed of project progress, challenges and next steps
4. Adhere to internal processes and ways of working, setting a strong example for accuracy and detail

S&C COMPANY BENEFITS & PERKS

• S&C Perks Package - including 50% discount on all drinks and 25% on food for up to 4 guests at our neighbourhood cocktail bar Nine Lives
• Paid Volunteer & Inspiration Days
• Team drinks at Nine Lives
• Cycle scheme - discounted payment plans on new bike and accessories
• Office always stocked with lots of fruit and coffee
• Flexible working – 3 days in studio / 2 days at home plus flexible start times at discretion of line manager

HOURS OF WORK

Standard hours are 5 days per week Monday to Friday, 09:30 - 18:00

We work in the office Monday, Tuesday & Thursday and from home on Wednesday & Friday, but all internal or client meetings take precedence to WFH.

We are not working with recruitment agencies on this role.