Client Services Project Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Client Services Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.

Essential Job Responsibilities

• Lead and manage client services project teams to deliver high-quality results.
• Develop and implement client services project plans, timelines, and budgets.
• Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
• Monitor client services project progress and make necessary adjustments to ensure timely completion.
• Provide regular updates and reports to senior management on client services project status.
• Identify and mitigate potential risks and issues that may impact client services project success.
• Foster a collaborative and productive work environment within the client services project team.
  
  

Qualifications & Requirements

Education

• Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
• Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
  
  

Experience

• Required: Minimum of 5 years of experience in client services or a related field.
• Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
• Preferred: Experience in leading client services project teams and managing client services projects.
• Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
• Preferred: Law Firm Operations experience.
  
  

Skills

• Analytical Analysis
• Communication
• Customer Relationship Management (CRM)
• Customer Satisfaction
• End-to-End Project Management
• Leadership
• Outstanding Organizational Abilities
• Process Improvements
• Quality Assurance (QA)
• Strategic
• Team Leadership
  
  

Certifications

• Required: None.
• Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
  
  

Physical Requirements

• Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
  
  

Must be authorised to work in the United Kingdom for any employer.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location
  
  

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click Here To Learn About Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

Nurture long-term relationships

Remove collaboration barriers

Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in
• Align communication with organizational goals
• Guild alignment through strong engagement
  
  

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management
  
  

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback
  
  

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.