Clienteling Co-Ordinator
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (32.0%).
Occupation TypeAdvertising and marketing associate professionals
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
We are seeking a dynamic Clienteling Co-Ordinator to join our team in a newly created, impactful role. This position offers a unique opportunity to contribute significantly to the market's sales success by driving client acquisition, retention, and reactivation across our UK boutiques. You will work closely with the Clienteling Manager, taking on a broad range of end-to-end tasks, from strategic execution and performance measurement.
HOW WILL YOU MAKE AN IMPACT?
Retail Activations
HOW WILL YOU MAKE AN IMPACT?
Retail Activations
- Support research for the clienteling strategy and deliver on roadmap objectives aligned with the overarching marketing strategy.
- Assist in the planning and execution of retail events and other marketing activities within our boutiques.
- Implement sales support concepts in coordination with the brand calendar.
- Conduct ongoing analysis and monitoring of client data and segments to identify opportunities.
- Deliver strategic clienteling initiatives aimed at enhancing customer acquisition, retention, reactivation, and increasing Customer Lifetime Value.
- Manage the implementation of our gifting strategy, including proactive organisation of client gifts.
- Collaborate closely with retail boutiques to support the implementation of tailored individual clienteling plans.
- Develop CRM campaigns and ensure the upholding of CRM standards for franchise partners and our Wholesale network across various channels.
- Handle CRM onboarding and offboarding processes for retail boutiques.
- Manage internal CRM App updates and IT issues, and support overall client database management.
- Conduct weekly visits to retail boutiques to maintain CRM standards and ensure consistent clienteling efforts.
- Support the organisation and execution of exclusive trips and activities for our top clients.
- Prepare weekly CRM reporting and manage KPIs to measure the success and effectiveness of individual
- You possess strong analytical skills, capable of interpreting client data and performance metrics.
- You are highly organised, proactive, and detail-oriented, with a proven ability to execute initiatives from start to finish.
- You are a collaborative team player, adept at working with various internal stakeholders, including retail teams, regional and global marketing, and CRM teams.
- You have a solid understanding of clienteling and CRM principles, with a passion for enhancing customer relationships.
- You are comfortable taking on responsibility for projects and driving them forward.
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals