Colleague Digital Support Analyst

At NHS Property Services, our people are at the centre of everything we do. We're committed to creating an environment where colleagues feel supported, valued, and empowered to grow. Through our People Strategy - Get, Grow and Keep Great People - we're building a culture that enables everyone to thrive and deliver exceptional service across the organisation.

We now have an exciting opportunity for a Colleague Digital Support Analyst to join our Digital & Data team. This role is perfect for someone who enjoys problem‑solving, providing great customer service, and working with a wide range of technologies to support colleagues across the business.

About the Role

As a Colleague Digital Support Analyst, you will provide first‑contact support, deeper technical troubleshooting, and onsite assistance to NHS Property Services colleagues. You'll work closely with internal teams and external suppliers to ensure the smooth and efficient delivery of our business systems and digital services. This role involves handling a variety of technical queries, supporting hardware and software, managing incidents and requests, and contributing to continuous service improvement. You'll often be liaising with multiple suppliers and third parties, sometimes navigating sensitive or complex operational issues, so strong communication and problem‑solving skills are essential. You'll bring solid technical knowledge across Active Directory, Microsoft products, Group Security Policy management, IP networks, and thin clients, along with a proactive and analytical approach to resolving issues.

Who You Are

You're a technically confident, customer‑focused professional who thrives in a hands‑on support environment. You enjoy helping colleagues resolve issues, improving their digital experience, and ensuring systems operate effectively. You bring strong technical knowledge across Microsoft technologies, networking, and hardware, paired with excellent analytical and troubleshooting skills.

You're proactive, calm under pressure, and comfortable working with multiple suppliers and stakeholders even when dealing with sensitive or complex operational issues. You take pride in delivering high‑quality support, maintaining clear documentation, and contributing to continuous service improvement. Above all, you're someone who enjoys working collaboratively and making a positive impact across the organisation.

Key Responsibilities

• Act as the first point of contact for all colleagues, managing incidents and service requests
• Investigate hardware and application issues in depth, including remote monitoring of networks and infrastructure
• Carry out proactive remote checks and maintenance
• Operate Tech Bars and provide onsite support at key locations
• Support meeting rooms and Audio‑Visual equipment
• Manage tickets assigned to the support team queues, ensuring timely updates and resolution
• Build and configure hardware to support the onboarding of new colleagues
• Work collaboratively with colleagues, suppliers, and Local Service Providers to maintain high service standards
• Support the Service Operations teams in designing and delivering service improvement initiatives
• Create and maintain Standard Operating Procedures and process documentation
• Keep up to date with tasks allocated via the service desk tool, ensuring SLAs and KPIs are consistently met
• Resolve issues with operational software, hardware, and systems, providing expert advice on networking and technology matters
• Undertake training where required to ensure effective use of technologies across the organisation
• Work with external suppliers and third‑party services to support incident and problem management
• Provide input to the Service Management team to support the Major Incident Management process when required

Where you'll be

This is a hybrid role based in the North region, with your main hub at Regent House in Stockport. The position is offered on a permanent contract.

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option of buying additional weeks' leave.

• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.

• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.

• SMART Pension contribution to which the company will contribute up to 6%

• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.

• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being responsible for business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we're committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know - we're here to help

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Check out more about Life at NHSPS on our LinkedIn page!

vacancies early should we receive a high number of applications.

Contact our Talent team at to find out more.