Communication and Engagement Officer
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Communication and Engagement Officer
Fixed Term (24 months)
Harwich
£38,996.00 - 44,406.00 per annum pro rata (Successful candidates will be appointed on the starting salary of this range)
24 hours per week
Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.
About the Role
We're looking for a proactive and people-focused Communication & Engagement Officer (part-time, fixed-term) to play a key role in delivering our Digital, Data and Technology (DDaT) Programme.
You will lead practical, frontline-focused communication and engagement that drives awareness, understanding and adoption of new digital ways of working. This is a hands-on, people-focused role, ensuring engagement is inclusive, two-way and shaped by operational teams across vessels, depots and offices.
Key Responsibilities
- Deliver and continuously improve a practical communication and engagement approach that supports awareness, understanding and adoption
- Ensure messaging is clear, accessible and relevant to both frontline and office-based teams, embedding two-way engagement and feedback
- Build strong relationships across operational, leadership and office-based colleagues, including leading on-site and face-to-face engagement
- Establish and manage a User Champion Network to support adoption, testing and insight
- Deliver coordinated, multi-channel communications (digital, face-to-face and offline), tailored to different audiences
- Work with programme teams to drive change and build digital confidence through practical, user-focused engagement
- Gather and use feedback (e.g. champions, surveys, engagement activity) to improve delivery and measure effectiveness
- Provide governance and act as a trusted advisor on engagement, managing risks and promoting open, consistent communication
About you
Experience & Skills
- Experience delivering communication and engagement in complex programmes or transformation environments
- Strong experience using digital collaboration tools (e.g. Microsoft 365 / Teams) alongside offline channels
- Experience engaging frontline or operational staff
- Experience managing champion or ambassador networks
- Excellent stakeholder management and influencing skills
- Ability to translate complex information into clear, practical messaging
- Understanding of change and adoption principles
- Experience in a digital transformation environment (desirable)
Qualifications
- Educated to degree level in a relevant discipline (e.g. communications, marketing, journalism or business) or equivalent experience.
- Professional membership (e.g. CIPR or CIM) or relevant certification (desirable)
What do we offer
The benefits that we offer include:
- Membership in the Civil Service Pension Scheme, with generous employer pension contribution
- Generous annual leave entitlement
- Annual Bonus
- Cycle to work scheme
Click here to view the role profile.
We welcome qualified individuals to apply and we look forward to reviewing your applications for this exciting opportunity. We are committed to equity within a respectful, diverse and inclusive environment.
If you are interested in applying for this position, please complete the online application process, by submitting your CV along with a supporting statement, evidencing how you meet the role requirements.