Community Support Worker

We are seeking to appoint a motivated Community Support Worker to join the Primary Care Home Hub (PCH) based at Beccles Hospital. The team delivers Community healthcare to patients in their own home in the Waveney area which includes Beccles, Bungay, Halesworth, Southwold and Kessingland.

This role focuses on the provision of reablement interventions. Delivering care, support and encouragement to patients in order to promote independence. Responding to patient and family needs. Prevent unnecessary hospital admission and support end of life care at home. The Primary Care Home is a multidisciplinary team of Nurses, Therapists, Assistant Practitioners, Health Care Assistants, and Community Support Workers delivering nursing, therapy and reablement/rehab services to adults in their own homes.

Do you have excellent communication skills, consider yourself to be caring and compassionate and want to make a difference to the patient's experience on a daily basis, whilst being able to demonstrate how you embody our values and commitments and have a desire for personal and professional develop.

Ideally some experience in community work would be an advantage however consideration would be given to the right candidate.

This post is 34.5 hours per week, 3 x 11.5 hour shifts

This role attracts paid enhancements for out of hours, bank holiday and weekend working.

Main duties of the job

To work with patients towards self-care and independence.

To support and deliver aspects of activities of daily living. To include management of dietary and fluid intake, management of continence, assisting with toileting, including use of sheaths, catheters and continence pads.

Take, record and report blood pressure, respiration, pulse rate, oxygen saturation levels, urinalysis. Be able to recognise and report the deteriorating condition of a patient

Undertake skin assessments. Undertake like for like dressing change if required.

Provide walking aids, provide and fit small aids and equipment as directed.

Prompt, assist and manage medication as directed by Medication Administration Record chart. Reporting any problems with medication and/ or compliance

Participate in caring for patients at the end of life when appropriate.

Ensure a high standard of record keeping is achieved in line with ECCH standards.

The service uses SystmOne as a clinical IT system to support mobile working.

The service operates 7 days a week 7:00 to 20:30 hours. Applicants will be required to work a variety of shifts including weekends and bank holidays. At times you may be required to work with another of the 4 PCH's from a different location to cover staff sickness, or capacity pressures. If not previously achieved you will undertake the nationally recognised Care Certificate programme on commencing employment.

For further information please contact Louise.Lees@ecchcic.nhs.uk

Person specification

Qualifications

Essential

• Evidence of personal developmentCare certificate (or willing to complete)

Desirable

• Training in communication skillsLevel ii NVQ or equivalent experience in Health or Social Care

Experience

Essential

• Previous experience of NHS/ Social Care/ Voluntary organisationAwareness of needs of older people

Desirable

• Previous experience of working in community settingExperience of multidisciplinary team workUnderstanding of reablement

Additional Criteria

Essential

• SKILLS & KNOWLEDGE
• Good interpersonal skillsGood verbal communication skillsGood ability to listenExcellent time management skillsGood IT skillsGood written skills
• PERSONAL ATTRIBUTES
• Willingness and ability to work across different sites and travel to alternative sites and across the community as required.The ability to travel around the community.Willing and able to work without direct supervision.Awareness of requirements for confidentiality.Approachable.Reliable.Understands limitations and can work within boundaries.Ability to embrace our Culture, Values and Signature Behaviours: (Compassion - We Listen, We Learn, We Lead| Action - My Accountability, My Responsibility | Respect - Respect Our Resources: People, Time and Money | Everyone - Work Together, Achieve Together).

Desirable

• Willingness to learn new skills

About the employer

ECCH is a well established health care provider and has been successfully delivering NHS care within the community since 2011. We provide a range of NHS, community health and social care services predominantly across the easterly region of the Norfolk/Suffolk borders.

We are aligned to NHS terms and conditions, and offer many employee benefits, to find out more about us visit our website - www.ecch.org. We are a social enterprise and staff owned organisation which means staff can opt to be shareholders and have a real say in how ECCH is run and evolves to deliver healthcare for the future.

At the heart of our ambition, we work in partnership with and for the community to become the provider and employer of choice for community healthcare.

We recognise that AI tools are increasingly used in professional settings. While we encourage strong applications, we value authenticity and an accurate reflection of skills and experience.

Applicants must declare if AI has been used to complete their application, including responses that are directly copied or significantly shaped by AI tools.

By submitting this application, you confirm that all information provided is a true and accurate representation of your own skills, knowledge, and experience.

Please note: Under current UK immigration rules, this role does not meet the eligibility requirements for sponsorship under either the Health and Care Worker visa or the Skilled Worker visa routes.