Community Support Worker
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The post is based within the Thurrock Older People's Community Mental Health service, operating within a hub and spoke model. You will support individuals with functional mental health difficulties, including those with severe mental illness, working closely with team members and primary care services. The role involves assisting service users with daily living activities, alongside providing guidance and education tailored to individual needs.
You will work collaboratively with service users, carers, clinicians, and partner organisations as part of a multidisciplinary team to ensure coordinated care. The role follows a recovery-focused approach, supporting individuals to achieve personal goals and improve outcomes. This includes undertaking psychological and physical health observations, promoting healthy lifestyles, and signposting to appropriate services.
Job description
Please note for this role you must either drive or have access to a car to fulfil the duties of the role
Assist with activities of daily living (e.g. meal planning, shopping, budgeting)
Support access to employment, housing, and benefits
Accompany service users to appointments
You will undertake and support physical health care, including:
Complete physical health checks (e.g. blood pressure, pulse, weight, BMI, ECG where trained)
Document and reporting results appropriately
Promote healthy lifestyles such as diet, exercise, and smoking cessation
assist in care planning and delivery, including:
Participate in care assessments and reviews under supervision
Support low-level group interventions (e.g. relaxation, health promotion, sleep hygiene)
Promote concordance with medication and treatment
Be responsible for maintaining accurate and timely documentation, including electronic records, recording contacts and interventions, and reporting incidents in line with Trust policy.
Attend and contribute to team meetings (e.g. referral, review, and business meetings)
Work collaboratively within the multidisciplinary team and with external agencies
Build professional, respectful relationships with service users, supporting them to identify needs, set goals, and engage in their care
Respond appropriately to queries from patients, carers, and professionals, including complex or sensitive issues
Support safeguarding, complaints, and incident investigation processes.
Person specification
Skills and Experience
Essential
- Basic understanding of the nature of mental health conditions and how it can affect people's day to day life
- Understanding of the role of the Support Worker
- Understanding of working with people with mental health conditions and an appreciation of vulnerability.
Desirable
- Previous experience of Working in the NHS or health care sector.
- Experience of working in the Mental Health environment
Additional Qualities
Essential
- Current driving licence, and access to a vehicle for work purposes.
- Ability to travel across sites and across Trust boundaries to attend meetings, etc.
Education/Qualification
Essential
- NVQ3 in Health or Social Care or equivalent experience.
- Good written and spoken English
About the employer
Valuing you. Recognising your dedication. At EPUT, we look after you.