Concessions Services Manager (Restaurants)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (53.0%).
Occupation Type
Sales supervisors - retail and wholesale
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Introduction
Role Purpose
The Concession Services Manager is responsible for ensuring operational excellence, strong service standards, and effective relationships with restaurant concession partners across Selfridges.
The role focuses on day-to-day operational leadership, ensuring partners deliver in line with Selfridges service standards, governance requirements, and guest experience expectations.
This position works closely with internal teams including Marketing, PR, Digital, and Compliance to ensure concession restaurants are aligned with the Selfridges brand and business strategy.
This is a site-based operational role requiring a strong on-floor presence.
Key Responsibilities
Customer Experience
Deliver a consistent, high-quality guest experience across all concession restaurants.
Oversee day-to-day restaurant operations and ensure governance standards are met.
Build strong relationships with concession partners and internal teams.
Role Purpose
The Concession Services Manager is responsible for ensuring operational excellence, strong service standards, and effective relationships with restaurant concession partners across Selfridges.
The role focuses on day-to-day operational leadership, ensuring partners deliver in line with Selfridges service standards, governance requirements, and guest experience expectations.
This position works closely with internal teams including Marketing, PR, Digital, and Compliance to ensure concession restaurants are aligned with the Selfridges brand and business strategy.
This is a site-based operational role requiring a strong on-floor presence.
Key Responsibilities
Customer Experience
Deliver a consistent, high-quality guest experience across all concession restaurants.
- Ensure concession partners meet Selfridges service standards
- Maintain a visible presence on the restaurant floor
- Monitor guest feedback and identify improvement opportunities
- Resolve guest issues and manage service escalations
- Support partners in improving guest satisfaction
Oversee day-to-day restaurant operations and ensure governance standards are met.
- Monitor operational performance across concession restaurants
- Ensure compliance with Selfridges policies and operational standards
- Coordinate duty management coverage when required
- Support store approval processes for concessions
- Identify and manage operational risks
Build strong relationships with concession partners and internal teams.
- Act as the main operational contact for restaurant partners
- Maintain alignment with Selfridges service standards
- Collaborate with Marketing, PR, Digital, and Store Operations teams
Respond effectively to operational challenges and changing business needs.
- Provide operational support during peak periods and key events
- Support concession partners with operational or service issues
- Coordinate operational coverage where needed
- Identify opportunities to improve processes and efficiency
Support concession partners in delivering strong operational and trading performance.
- Monitor service standards and operational performance
- Identify opportunities to enhance efficiency and guest experience
- Support promotional activity and trading initiatives
- Ensure alignment with wider store trading strategies
Ensure all concession partners operate safely and in line with regulations.
- Monitor compliance with Food Safety, Health & Safety, and Fire Safety requirements
- Support audits and ensure corrective actions are implemented
- Maintain governance standards across restaurant operations
Support service standards and operational capability across concession teams.
- Encourage strong service and operational practices
- Support training and capability development where required
- Coach Duty Managers to deliver consistent service standards
- A natural leader who enjoys motivating, supporting, and developing teams to achieve great results.
- Strong knowledge of restaurant operations, with curiosity and enthusiasm for the hospitality industry.
- A hands-on, flexible manager who takes ownership and approaches the department with a business mindset.
As Harry Gordon Selfridge once said, “There’s no fun like work"
Selfridges