
Job Introduction As a Personal Shopper, you will be responsible for supporting and developing relationships with Selfridges’ aspirational and Tier 1 VIP personal shopping clients, including our VSPs, all other Unlocked tiers and other newly engaged guests. You will demonstrate good networking and relationship-building skills, with a focus on learning and development to expand your client base through both existing and new customer relationships. You will uphold strong service standards, professi
Job Introduction As a Stock Operative for the New Destination at Selfridges , you will play a vital role in ensuring the smooth running of all back of house operations at our new destination. Responsible for the efficient handling, movement, and compliance of stock. You will support the Stock and Operations Department Manager and Personal Shopping team in delivering a seamless and luxurious client experience. Key Responsibilities Stock Management & Back of House Operations Own the movement o
Job Introduction As the Store Operations Manager you will contribute to optimising store operational performance by ensuring that all front of house and back of house procedures are effective and compliant with Selfridges standards. You will support in measuring and challenging teams around commercial KPIs. You will support the Head of Retail – Store Operations in building and shaping the retail performance and operations road map at store level whilst always keeping in mind profit optimisation
Job Introduction As the Store Operations Manager you will contribute to optimising store operational performance by ensuring that all front of house and back of house procedures are effective and compliant with Selfridges standards. You will support in measuring and challenging teams around commercial KPIs. You will support the Head of Retail – Store Operations in building and shaping the retail performance and operations road map at store level whilst always keeping in mind profit optimisation
Job Description As a Department Manager you will: Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise Motivate the team to exceed sales targets by developing skills in product knowledge, cross catego
Job Introduction Job Description What is the role? As a Stock Specialist you’ll be the subject matter expert of all things stock management, covering activities which include policy and procedure compliance, process errors and other operational store audits – everything we need to do to make sure we know where our stock is at all times. You’ll need to maintain high standards and share your knowledge with your team. As a Team Lead You Will Ensure accurate and timely stock management processes suc
Job Introduction As Stock Operative you will be responsible for the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room. You will ensure that stock on your department is available and accessible, supporting the retail teams to put the customer and the heart and create an experience that keeps them coming back. Shift Patterns - This role requires Full Flexibility but shifts will mainly stick to Tue-Sat, 7am-12pm; ex
Job Description As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard. In this role you will: Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients. Recognising potential events either in store or offsite to further our client base
Job Description As an Personal Shopping Consultant, you will deliver an extraordinary customer experience, while meeting sales and profit targets. Developing a client engagement strategy whilst working cross functionally to execute this to the highest standard. In this role you will: Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients. Recognising potential events either in store or offsite to further our client base
As Brand Specialist you will: Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training Understand the need to take responsibility for tasks th
Job Introduction As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer. As a Sales Associate You Will Work as part of a team focused o
Job Introduction As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer. As a Sales Associate You Will Work as part of a team focused o
Job Introduction Role Purpose The Concession Services Manager is responsible for ensuring operational excellence, strong service standards, and effective relationships with restaurant concession partners across Selfridges. The role focuses on day-to-day operational leadership, ensuring partners deliver in line with Selfridges service standards, governance requirements, and guest experience expectations. This position works closely with internal teams including Marketing, PR, Digital, and Complia
Job Introduction As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer. As a Sales Associate You Will Work as part of a team focused o
Job Introduction Role Purpose The Project Manager acts as a crucial liaison between Selfridges’ internal creative teams, the Internal Brand Partnerships team, and external brand partners to ensure that all window collaborations are delivered seamlessly, safely, and to the highest creative and operational standards. This role manages communication across multiple teams, coordinates project requirements, and ensures all installations follow Selfridges’ creative, technical, and logistical expectati
Job Introduction Waiter — New Destination at Selfridges London Remembering and sharing our experiences is one of life’s great pleasures. How something made us feel stays with us — inviting us to return, and to share it with others. At Selfridges, we believe the experience is always greater than the plate before us. It is carefully curated, deeply personal and designed to be remembered long after the moment has passed — much like finding the perfect outfit that simply feels right. Ours is a desti
Job Introduction As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges. Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer. As a Sales Associate You Will Work as part of a team focused o
Job Introduction As Brand Specialist You Will Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training Understand the need to take responsibil
Job Introduction As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your clien
Job Introduction We are seeking a dynamic and operationally focused Customer Experience Manager to oversee and enhance the customer journey at our team entrance and head office Duke Street entrance. The ideal candidate will possess exceptional relationship-building skills and have the ability to influence and collaborate with various stakeholders to ensure a seamless and welcoming experience for all visitors and employees. Key Responsibilities Operational Management: Oversee daily operations at