Contact Centre Trainer
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Contact Centre Trainer| Brentwood PSC | Essex | Full Time | Permanent |Competitive salary plus excellent benefits
Spire Healthcare are looking to recruit a Contact Centre Trainer to join our Patient Support Centre team, located in Brentwood. This is a newly required, full time and permanent opportunity.
In this pivotal role
The Contact Centre Trainer for our Patient Support Centres will drive the performance and development of our sales agents. As one of a small network across the UK, you will be responsible for designing, implementing, and delivering comprehensive sales training programmes tailored to the unique needs and regulatory requirements of the UK Private healthcare sector.
This role is an opportunity to make a vital contribution to patient care and organisational growth by empowering others to achieve their best. If you are committed to excellence, motivated by continuous learning, and passionate about healthcare, we encourage you to join our team.
Duties and Responsibilities
Develop and deliver training programmes using the Spire wide training process to support induction and ongoing development
Continuously develop and design engaging training materials, presentations, and online modules to support consistency of delivery and compliance to process
Facilitate onboarding for new hires to ensure foundational understanding of healthcare products, compliance and systems.
Conduct regular refresher sessions to keep staff abreast of product updates, sales techniques, and healthcare regulations.
Based within a modern and busy Patient support centre environment, with potential for occasional hybrid working arrangements.
Engagement with a diverse workforce, including agents, supervisors, product specialists, patients and healthcare professionals.
Opportunities for career progression into training management, learning and development, or operational leadership roles
Access to continuous learning and personal development resources
Exposure to evolving healthcare products, patient support services, and digital sales tools
Who we're looking for
Minimum of 3 years’ experience in a sales trainer, sales manager or sales enablement role, ideally within a healthcare, contact centre, or regulated environment.
Background in sales, customer service, or healthcare administration preferred
Certification or formal training in adult education, learning and development, or a related field is highly desirable.
Proven ability to design and deliver training to multi-disciplinary teams in a dynamic, fast-paced setting.
Strong understanding of healthcare products and services, and relevant compliance requirements (e.g., medical device, pharmaceutical, insurance, or patient support sectors)
Exceptional communication, presentation, and facilitation skills.
Proficiency with Learning Management Systems (LMS) and Microsoft Office Suite.
Ability to analyse performance data and apply insights to training strategy
Demonstrated coaching and feedback skills and experience
Commitment to ethical standards and confidentiality