Content Operations Lead

Full-time role with shift coverage requirements including evenings, weekends, and overnights as needed by global live sport schedules. Remote or hybrid working considered.

This role reports into the VP B2B & B2C Support and leads Deltatre's Content Operations team (6 people, increasing during season peaks) in a 24/7 environment, supporting live and on-demand video content across sports and entertainment platforms. The team handles the full content lifecycle — ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification — and acts as the central link between internal delivery teams and external partners (content owners, broadcasters, federations).

As Content Operations Lead you will lead a globally distributed team through shift-based coverage of live operations, hold accountability for SLA delivery and content quality across platforms, and own the workflows and systems that keep the operation effective as it scales. The work combines people leadership, operational oversight, and technical coordination — the role needs all three at once.

Responsibilities

Team leadership and operational management

• Lead, manage, and develop the Content Operations team, including shift planning across a 24/7 operation
• Recruit, onboard, train, and mentor team members; build capability and consistency over time
• Assign and oversee daily tasks across VOD processing, metadata preparation, audits, and publishing activities
• Act as the escalation point for operational issues and provide real-time decision-making support

Content lifecycle (Live and VOD)

• Oversee the full VOD lifecycle: media ingestion, transcoding, metadata enrichment, playlisting, publishing, and front-end verification
• Ensure accurate and timely scheduling, onboarding, and validation of live and upcoming events (daily, weekly, seasonal)

Metadata, editorial, and creative oversight

• Set and uphold metadata standards across all content (titles, descriptions, tags, geo-restrictions)
• Oversee preparation of weekly content checklists, fixture updates, and editorial summaries
• Guide creation of editorial content (match descriptions, highlights) — ensuring consistency, neutrality, and clarity
• Supervise production of visual assets (hero images, thumbnails, promotional graphics) aligned with platform and brand guidelines

Publishing, playlisting, and content presentation

• Oversee publishing workflows, including playlist creation, ordering logic, and front-end presentation
• Ensure all content — including shoulder programming such as pre/post-game shows and highlights — is correctly published and displayed
• Validate presentation across platforms, ensuring a consistent user experience across devices

Quality assurance and audit

• Implement and oversee regular audit checks on playback, metadata accuracy, and front-end presentation
• Maintain consistency across systems and platforms through daily and weekly validation
• Keep detailed documentation of content, issues, and operational activities

Stakeholder management and communication

• Act as the primary liaison between internal teams and external stakeholders (content owners, broadcasters, federations)
• Provide real-time updates, reporting, and escalation of risks to senior management
• Collaborate cross-functionally to ensure content acquisition, ingestion, and delivery requirements are met

Performance, reporting, and financial oversight

• Track and report on SLAs, operational KPIs, and content performance metrics
• Produce regular reports (daily, weekly, monthly) and end-of-month reconciliations
• Review and approve third-party costs and invoicing related to content operations

Systems and technical oversight

• Oversee platform operations across the full delivery chain — ingestion, transcoding, monitoring, distribution
• Provide advanced troubleshooting and ensure smooth integration with external systems
• Support the creation of proof-of-concepts demonstrating platform capabilities through branded content environments and workflows
• Identify and implement continuous improvements to tools, workflows, and operational efficiency

Requirements

You have led content operations in a live broadcast environment before. You know what makes a 24/7 operation effective and what makes it slowly fall apart. You can hold quality across hundreds of pieces of content during a live event, and you can do this without losing the people doing the work.

Required

• 3+ years' experience in Content Operations, Media Management, or similar environments
• Demonstrated leadership experience — managing, training, and mentoring teams
• Solid understanding of content ingestion, metadata management, publishing workflows, and delivery systems
• Experience working with live and VOD content in a deadline-driven, shift-based environment
• Clear organisational, analytical, and problem-solving skills with attention to detail
• Clear communicator across both technical teams and external stakeholders
• Comfortable with broad technical work — troubleshooting, system navigation, integration
• Proficiency with Microsoft Excel and content management systems

Valued

• Proficiency with Adobe Photoshop or comparable design tools

Who Thrives Here

Content operations at Deltatre sits at the intersection of live event tempo, system complexity, and editorial judgement. The visible work is content getting published on time; the work that matters is the structural — what gets documented, what gets automated, what gets escalated upstream when a pattern shows up. People who do this well combine operational steadiness with calm authority, and they are honest about what is working and what is not.

A successful Content Operations Lead at Deltatre tends to be patient with people development (you are explicitly here to build a stable team, not rescue every shift yourself), protective of the team's time and focus when external pressure mounts, and curious about how the systems and workflows could be better. The role rewards steady judgement and structural thinking more than heroics.

Process and what to expect

• Introductory conversation: this is a step for us to get to know each other better, and for us to answer all questions you might have around Deltatre.
• 1-hour Technical round of Interview: we will deep dive on your experience and collect examples of the responsibilities you’ve been dealing with in your past experience. It will be a chance do deep dive on the role and for you to ask questions.
• 1-hour Competency Based Interview: we are going to ask you some situational questions around how you deal with real-life scenarios at work. Easier doing it, more than explaining it!

If any of these formats would be difficult for you, tell us — we adjust regularly and can usually accommodate.

Accessibility and accommodation questions are welcome at any stage. Tell us what would work for you.