CPG AI Deployment Director
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (24.0%).
Occupation TypeMarketing, sales and advertising directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£87,300
(£44.77 per hour)
Occupation rate applies
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Description
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.
What will you be doing?
The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams.
As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale.
Responsibilities:
What will you be doing?
The Deployment & Client Experience Specialist plays a critical role in ensuring successful global client deployment and adoption of the Liquid AI Solutions suite. This role focuses on the development and continuous improvement of deployment tooling, processes, and playbooks, while serving as a central liaison across cross-functional teams.
As a mid-level individual contributor, this position is responsible for synthesizing client feedback, managing recurring issues, and driving operational excellence across client configuration and client success functions worldwide. The role blends project management, process optimization, and stakeholder coordination to enhance the overall client experience at scale.
Responsibilities:
- Deployment Enablement & Process Optimization
- Develop, maintain, and continuously improve global tooling, processes, and playbooks supporting client configuration and client success
- Identify opportunities to streamline deployment workflows and improve client adoption outcomes
- Voice of Customer (VOC) Management
- Manage and triage ongoing global client feedback across the full Liquid AI Solutions suite
- Analyse trends in client experience to proactively surface risks, themes, and improvement opportunities
- Maintain a centralized and prioritized backlog of VOC items, including enhancements, bugs, and recurring issues
- Experience & Background
- 3–6 years of experience in client deployment, client success operations, product operations, or similar roles
- Experience working in a global, cross-functional environment supporting SaaS or technology solutions preferred
- Skills & Competencies
- Strong project management skills, with experience using tools such as JIRA
- Demonstrated ability to manage and prioritize multiple workstreams and stakeholders
- Analytical mindset with the ability to interpret client feedback and translate it into actionable improvements
- Excellent communication and collaboration skills across technical and non-technical audiences
- Process-oriented with a focus on scalability and continuous improvement
As well as the technical skills, experience and attributes that are required for the role, our shared behaviours sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviours throughout the business within their day-to-day role:
- Stay Curious: Being hungry to learn and grow, always asking the big questions
- Seek Clarity: Embracing complexity to create clarity and inspire action
- Own the Outcome: Being accountable for decisions and taking ownership of our choices
- Centre on the Client: Relentlessly adding value for our customers
- Be a Challenger: Never complacent, always striving for continuous improvement
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
- Commit to each other: Contributing to making Circana a great place to work for everyone
This position can be located in the following area(s): Remote