Creative Account Executive

This is an exciting opportunity to support the coordination and organisation of window production across all M&S Fashion, Home & Beauty stores. Working closely with the Account Manager, Account Director, and M&S stakeholders, you will support the delivery of campaigns and day-to-day activity, managing projects of varying scale from initial creative development through to final delivery and/or installation.

This role is highly people-focused, requiring close collaboration with clients and internal ITG teams while maintaining excellent working relationships across all stakeholders. A positive and proactive approach is essential, along with the ability to thrive in a fast-paced environment. You will support the delivery of high operating standards while contributing to continuous improvement across projects and processes.

Key Responsibilities:

• Support across all projects, assisting with distribution lists and briefing processes using ITG’s technology platforms.
• Maintain the store database, managing updates and amendments through regular monthly review meetings.
• Manage approvals and resolve any file-related issues throughout all stages of a project.
• Support the development of bespoke window sample elements to achieve final approval.
• Attend regular store and supplier visits to ensure window compliance and quality control standards are maintained.
• Attend mock shop sessions, supporting with set-up, presentations, feedback, meeting notes, and follow-up actions.
• Support general day-to-day administration tasks, alongside ad hoc requests and projects.

Finance Management

• Support overall campaign and packaging cost management in line with budgets agreed by the M&S finance team for the financial year.
• Verify studio artwork estimates and actual costs.
• Verify production estimates and actual costs.
• Manage PO requisitions and invoicing processes.