Credit Controller

Key Accountabilities

• Responsible for cash allocation, dispute resolution and debt collection.
• Chase overdue invoices by telephone, email and letter within agreed timescales, with a view to converting customers to the Direct Debit payment method.
• Ensure all targets are met and query resolution is prompt.
• Provision of finance administration.
• Regularly complete data validation routines to maintain the integrity of the organisation’s financial records.
• Maintain an audit trail of credit control activities and collection history on the database.

Duties and Responsibilities

• Debt Collection and Dispute Resolution
• Deal with client requests for copy bills, bank details, or pass requests to fee earners for breakdowns, resolving queries directly with clients where possible.
• Receive payments due via credit/debit cards over the telephone.
• Record all case actions and liaise with appropriate staff to ensure query resolution.
• Work closely with Customer Services to ensure accurate billing information is received.
• Finance and Ledger Administration

Additional Responsibilities

• Negotiate payment schedules where necessary and encourage early settlement of outstanding debt where applicable.
• Handle disputed bills and negotiate to bring payment within agreed terms.
• Send out monthly client statements/letters as agreed.
• Action the Accounts email inbox.
• Open and distribute post daily, ensuring all mail is passed to the relevant staff.
• Provide regular information on debt levels and anticipated payment dates to the Finance Director to support cash flow management.
• Perform any other duties as requested by the Credit Control Manager, commensurate with the grade of the post.