Customer Analyst
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Customer Analyst
£50,000–£55,000 + Share Scheme
Lancashire (Hybrid – 3x Days a Week in Office)
If you enjoy shaping strategy, proving ROI, and building what “good” looks like in CRM and retention, this is the role for you!
The Company
A fast-growing, family-led healthcare retail group with 550+ practices across the UK & Ireland is seeking a Customer Analyst as they invest heavily on providing long-term commercial value to their partners
The Role
Sitting within the CRM function, this role is all about using data to drive smarter customer engagement.
You’ll:
- Analyse campaign performance, retention, and lifecycle activity
- Lead A/B testing and prove commercial impact (ROI focus)
- Support the rollout of a central CRM strategy and best practice
- Work on large-scale reactivation & recall programmes
- Partner with commercial, marketing, tech, and external teams
- Contribute to a new customer data warehouse build
It’s a role with real influence – you won’t just report on campaigns, you’ll shape them.
Your Skills & Experience
- SQL - strong experience
- Campaign analysis, A/B testing, and retention focus
- Ability to tie insight to commercial outcomes
- Experience working with large-scale consumer data
- Strong stakeholder management and communication skills
- Retail, healthcare, or B2C/D2C backgrounds are ideal, not though essential
The Benefits
- £50,000-£55,000
- Share Scheme
How to Apply
Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.