Customer Relations Advisor - Leeds
UK Visa Sponsorship Analytics
Occupation TypeCustomer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Want to work for JD Gyms? Of course you do! We are an exciting, award winning gym chain that is quickly expanding across the UK and taking the sector by storm. We invest in fitting out our clubs to create top quality, stylish environments for our members. Excellent class timetables and robust on the ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent. JD GYMS - LEEDS ROLE: Customer Relations Advisor REPORTING TO: Contact Centre Manager BASED: JD Gyms Contact Centre (Office-Based), Kirkstall Road, Leeds, LS42AZ HOURS: 37.5hours per week over 5days. Purpose of the Role: To deliver outstanding customer service to JD Gyms members by resolving enquiries efficiently, supporting membership processes, and ensuring every interaction reflects the JD Gyms brand values.
- Key
Responsibilities: - Handle inbound and outbound customer enquiries across multiple channels.
- Resolve membership queries such as cancellations, freezes, payment queries, and account updates with accuracy and professionalism.
- Provide clear, friendly, and informative guidance on JD Gyms products, services, and policies.
- Manage and escalate complaints in line with company procedures, ensuring timely and satisfactory resolutions.
- Maintain accurate records of all interactions and updates using internal systems.
- Support operational teams by communicating member feedback and identifying recurring issues.
- Promote a positive customer experience by delivering service that is fast, helpful, and brand-aligned.
- Essential
Skills and Experience: - Previous experience in a customer service or contact centre environment.
- Strong verbal and written communication skills with the ability to adapt tone to different channels.
- Confident in handling high-volume enquiries while maintaining service quality.
Benefits