Customer Relationship Manager
CompanyBailey of Bristol
Location
Almondsbury, England, United Kingdom
Employment TypeFull-time
Posted At4/17/2026
UK Visa Sponsorship Analytics
Occupation TypeCustomer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Bailey of Bristol. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
- Day-to-day supervisory responsibility for the leadership of the Customer Service, aftercare and repairs departments, by assisting the Head of Customer Experience in delivering on the departmental and company strategy requirements through operational efficiency whilst delivering KPI measures across the Customer Service and Repair Teams, through training and coaching.
- Primary responsibility for our Customer Service Manager is to ensure that customers' expectations are met and where possible exceeded.
- You will manage stakeholder relationships to align with the business goals and travel to retailer sites and events as required.
- By focusing on customer satisfaction, you'll contribute to the growth and success of the business and wider organisation.
- Manage three direct reports, the Customer Relationship Partner Team Leads and Repairs Team Lead.
- Experience of supporting colleagues in previous or current role
- Experience of working in a retail environment with a high volume of SKUs
- Experience of complaint handling
- Experience of CRM implementation
- Effective communication skills and able to present ideas to senior stakeholders.
- Strong organisational skills and ability to manage and lead multiple projects.
- Pro-active “can do” approach which embeds a positive and results driven culture within the team.
- Experience of devising training plans and coaching techniques.
- Adherence to all health and safety procedures.
- Take action to avoid repeated mistakes.
- Seek “right 1 time” on all completed work.
- Share the knowledge through improved processes and ways of working.
- Share updates and processes quickly by embracing learning styles and behaviours
- Create a proactive environment, forward thinking attitude.
- Seek feedback to ensure standards are maintained and improvements are made.
- Have a “can do” attitude to the workload.
- Lead from the front with innovations and improved methodologies
- Listen to our customer and find the answers
- Respect each other and be kind.
- Ask “How can I help to support the team.”
- Drive 1 Point resolution for our partners and customers.
- Cross collaboration with other departments
From essential spare parts to lifestyle accessories, the PRIMA team are responsible for the full end to end lifecycle of our parts and accessories. With a focus on quality, choice, and convenience, our e-commerce and warehouse distribution teams ensure a smooth, reliable service helping customers enjoy every journey with confidence.
Bailey of Bristol is one of the UK’s leading manufacturers of leisure vehicles, with a proud history of craftsmanship and innovation. We are committed to producing high-quality leisure vehicles that inspire adventure, and we take pride in our skilled workforce, strong team culture, and dedication to excellence.
We have been building Bailey leisure vehicles here in South Bristol since 1948 and are now very much part of the local community. We are also the tenth largest private company in Bristol and the largest recruiter in the area.
The majority of our employees live nearby and have been with us for a long time, with the average length of service around 10 years. As a result, our workforce possesses the necessary skill and experience to successfully produce a complex range of caravans, motorhome and campervans in the same production facility.
As a large business we have opportunities in many areas and can offer people wide and varied careers, all of which attract an excellent benefits package. We are continually reviewing our offering to ensure we remain an employer of choice in the local area.
All positions at Bailey attract excellent benefits including...
Financial & Remuneration
- Competitive salaries (with entry-level hourly rates above the Real Living Wage)
- Enhanced Company Pension Scheme
- Life Assurance Cover from day 1 of employment
- Salary exchange Cycle to Work scheme
- Financial support through salary advance and travel loan schemes
- Excellent holiday entitlement (25 days a year plus Bank Holidays) with additional entitlement for long service
- Enhanced family friendly pay; Maternity pay (24 weeks full pay followed by 15 weeks statutory pay) / Paternity pay (2 weeks full pay)
- Longer weekends as a result of an early finish every Friday (role dependent & subject to business needs)
- Monthly recognition awards
- 25% discount at our partner company PRIMA Leisure
- Health cashback scheme
- Corporate gym memberships
- Bi-weekly free fruit mondays
- Employee Assistance Program
- On-site Mental Health First Aiders
- HRT treatment support
- Dedicated induction & onboarding
- Career progression opportunities
- Role-specific training
- Opportunity to apply for Apprenticeship Levy support courses