Customer Service Advisor
Location
Mamhilad, Wales, United Kingdom
Employment TypeFull-time
Posted At6/2/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (42.0%).
Occupation TypeSales and retail assistants
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
The postholder will consistently demonstrate a strong commitment to customer care by delivering a high standard of service that aligns with the Association's values.
They will support the Customer Services Manager in promoting a high-performance culture, with a strong emphasis on continuous service improvement.
They will be responsible for accurately logging and processing customer requests related to repairs, anti-social behaviour, and neighbour disputes, ensuring all actions follow established procedures.
The role involves close collaboration with the Income Recovery Team to help reduce rental income loss by encouraging a culture of timely payment during customer interactions.
The postholder will work flexibly within the team to ensure consistent service coverage, including both remote and office-based working arrangements.
They will strive to resolve customer enquiries effectively and efficiently at the first point of contact, ensuring a "right first time" approach is maintained.
They will support the Customer Services Manager in promoting a high-performance culture, with a strong emphasis on continuous service improvement.
They will be responsible for accurately logging and processing customer requests related to repairs, anti-social behaviour, and neighbour disputes, ensuring all actions follow established procedures.
The role involves close collaboration with the Income Recovery Team to help reduce rental income loss by encouraging a culture of timely payment during customer interactions.
The postholder will work flexibly within the team to ensure consistent service coverage, including both remote and office-based working arrangements.
They will strive to resolve customer enquiries effectively and efficiently at the first point of contact, ensuring a "right first time" approach is maintained.