
Manage a caseload of rent accounts, ensuring timely and consistent arrears recovery. Contact tenants through a range of methods (phone, visits, letters, digital channels) to discuss and resolve arrears Negotiate realistic and sustainable repayment arrangements Work pro-actively and build positive relationships with tenants Escalate cases appropriately in line with policy Identify vulnerability and refer tenants to relevant support services (e.g., welfare benefits, debt advice) Support tenants in
To take ownership and responsibility for all enquiries received; identifying customer needs and offer and implement solutions. To lead on proactively managing low level anti-social behavior in accordance to MHA’s Policy and Procedures. Deliver an effective tenancy management service, which includes undertaking actions such as; successions, transfers and legal action where appropriate. As well as working closely with the income team to deliver rent first objectives. To ensure that the Association
Are you ready to play a pivotal role in one of the most ambitious growth programmes in the sector? We are seeking a dynamic and driven Development Surveyor to help deliver our bold vision of managing 5,000 homes by 2030. This is an exceptional opportunity to shape communities and make a tangible impact through high-quality, well-managed development projects. With one of the highest growth strategies in the sector, we already have 603 plots secured for delivery and a further 304 plots under activ
Play a key role in shaping the development journey from inception to completion, building knowledge and capability in procurement methods, contract management, cost control, and project management techniques, with a view to taking on full responsibility over time. Support the creation of high-quality advice, information, and reports for the Senior Leadership Team, contributing to Board and Committee outputs while developing confidence in presenting and influencing at a Senior level. Take an acti
Be at the heart of the development process, providing technical expertise and specialist support from concept through to completion. You’ll build your knowledge and capability across all stages of delivery, progressing towards taking full ownership and playing a leading role in bringing projects to life. Contribute to shaping key decisions by supporting the preparation of high-quality advice, information, and reports for the Senior Leadership Team. You’ll play a part in outputs for the Board and
Are you ready to play a pivotal role in one of the most ambitious growth programmes in the sector? We are seeking a dynamic and driven Technical Manager to support the delivery our bold vision of managing 5,000 homes by 2030. This is an exceptional opportunity to shape communities and make a tangible impact through high-quality, well-managed development projects. With one of the highest growth strategies in the sector, we already have 603 plots secured for delivery and a further 304 plots under
The postholder will consistently demonstrate a strong commitment to customer care by delivering a high standard of service that aligns with the Association's values. They will support the Customer Services Manager in promoting a high-performance culture, with a strong emphasis on continuous service improvement. They will be responsible for accurately logging and processing customer requests related to repairs, anti-social behaviour, and neighbour disputes, ensuring all actions follow established