Customer Service Advisor (Fleet Care)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (58.0%).
Occupation Type
Customer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
At Ayvens, progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Exciting opportunity to join our Bristol Head Office on a permanent contract as a Customer Service Advisor (Fleet Care)
Join our dynamic team in Bristol as a Customer Service Advisor! Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.
Key Responsibilities
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Exciting opportunity to join our Bristol Head Office on a permanent contract as a Customer Service Advisor (Fleet Care)
Join our dynamic team in Bristol as a Customer Service Advisor! Supporting our corporate client base this role is required to work from our Bristol office a minimum of 3 days per week, and 5 days per week whilst training.
Key Responsibilities
- Act as the key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts, working both reactively and proactively to own and resolve issues, providing a Market Leading Customer Experience
- Develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role
- To work closely with colleagues across 2nd Line Service to develop a strong understanding of the specific needs of the customer to ensure we deliver their requirements, to a high quality standard and within agreed SLAs
- Work closely with colleagues across Field Sales to develop a strong understanding of the specific needs of the Customer, attending Customer visits where appropriate, to ensure we deliver to their requirements
- Previous experience within a Customer Service environment
- Excellent communication skills: written, verbal, report writing and presenting
- Excellent time management, planning, organisational skills
- Self-motivated
- Highly competent in Microsoft
- Develops others by sharing own experience and expertise
What We Offer
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer s
- Annual salary - £24,555
- Working hours between 8am-6pm Monday to Friday. No weekends!
- Generous contributory pension scheme
- 25* days holiday, in addition to bank holidays (pro rata)
- Volunteering days to assist in charity work
- Sustainability Initiatives
- Holiday buy / sell (subject to conditions)
- Travel Insurance (cost associated)
- Dental Insurance (cost associated)
- Enhanced parental leave
- Employee Referral Scheme
- Cycle2work Scheme
- Free breakfast / fruit
- EV charging points (cost associated), bike storage, shower & changing facilities and car parking
- Flexible working options.
- Study support for your professional development.
With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer s
atisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
- ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.