Customer Services Manager
UK Visa Sponsorship Analytics
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with JSS Search. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Customer Services Manager
Glasgow (Hybrid – 1–2 days per week on site)
£40,000–£45,000 + benefits
An established, fast-paced FMCG organisation is seeking an experienced Customer Service Manager to lead and develop a high-performing operations support function. This is a confidential hire due to ongoing organisational development.
The Role
Reporting into the Ops Team Leader, you will be responsible for managing and evolving a Customer Services function that plays a critical role in enabling business performance and service excellence. You’ll lead a team that supports high-value internal stakeholders, manages service desk operations, and drives continuous improvement across processes, KPIs, and customer experience.
Key Responsibilities
- Lead, coach, and develop a customer service team, embedding a strong culture
- Managing SLAs and KPIs, ensuring best outcomes
- Act as the escalation point for complex issues
- Build strong relationships with senior stakeholders across the business
- Deliver MI, reporting, and insight to the leadership team, with analysis
- Drive continuous improvement through analysis and process enhancement
- Ensure confidentiality and professionalism at all times
About You
- Proven experience leading operational or customer services teams
- Strong coaching, feedback, and people development skills
- Highly organised with excellent attention to detail
- Confident working with data, reporting, and performance metrics
- Strong communicator, able to influence at all levels
- A continuous improvement mindset with a proactive, solutions-focused approach