Customer Success Consultant
CompanySage
Location
Newcastle Upon Tyne, England, United Kingdom
Employment TypeFull-time
Posted At7/9/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (55.0%).
Occupation TypeBusiness associate professionals not elsewhere classified.
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Job Description
Help Customers Thrive. Drive Success. Make an Impact.
Are you passionate about building strong customer relationships and helping businesses get the very best from technology? Do you enjoy combining a consultative approach with commercial awareness to deliver outstanding customer experiences?
We're looking for a Customer Success Consultant to join our team and play a key role in supporting customers throughout their journey. You'll work closely with businesses to understand their goals, champion product adoption, and ensure they realise maximum value from our solutions.
This is an exciting opportunity for someone who enjoys working directly with customers, thrives in a fast-paced environment, and is motivated by helping organisations succeed.
This is a Hybrid role with 3 days per week in our Newcastle Office
Key Responsibilities
What You'll Be Doing
As a Customer Success Consultant, you'll be responsible for developing long-term customer relationships that drive retention, loyalty, and product engagement.
You'll proactively support customers through a structured, multi-channel contact strategy, helping them maximise the value of their investment while identifying opportunities to enhance their experience.
Key responsibilities include:
Help Customers Thrive. Drive Success. Make an Impact.
Are you passionate about building strong customer relationships and helping businesses get the very best from technology? Do you enjoy combining a consultative approach with commercial awareness to deliver outstanding customer experiences?
We're looking for a Customer Success Consultant to join our team and play a key role in supporting customers throughout their journey. You'll work closely with businesses to understand their goals, champion product adoption, and ensure they realise maximum value from our solutions.
This is an exciting opportunity for someone who enjoys working directly with customers, thrives in a fast-paced environment, and is motivated by helping organisations succeed.
This is a Hybrid role with 3 days per week in our Newcastle Office
Key Responsibilities
What You'll Be Doing
As a Customer Success Consultant, you'll be responsible for developing long-term customer relationships that drive retention, loyalty, and product engagement.
You'll proactively support customers through a structured, multi-channel contact strategy, helping them maximise the value of their investment while identifying opportunities to enhance their experience.
Key responsibilities include:
- Building trusted relationships with customers and key stakeholders.
- Delivering a proactive Customer Success Programme designed to increase product adoption and customer value.
- Understanding customer goals, challenges, and business processes, and aligning product capabilities to their needs.
- Acting as a strategic advisor, helping customers achieve successful business outcomes.
- Driving customer engagement through phone, email, virtual meetings, and other communication channels.
- Monitoring customer health, analysing data and trends, and turning insights into meaningful actions.
We're seeking a customer-focused professional with excellent relationship-building skills and a genuine passion for helping customers succeed.
You'll bring:
- Exceptional customer service and communication skills.
- Strong influencing and stakeholder management capabilities, with the ability to engage decision-makers at all levels.
- A consultative approach and the confidence to challenge, advise, and guide customers.
- The ability to identify opportunities and take proactive action.
- Strong organisational skills and the ability to manage priorities effectively.
- A data-driven mindset, using insights to drive customer outcomes and business value.
- Resilience, adaptability, and a positive attitude when navigating challenges.
- The ability to build credibility quickly and develop long-lasting customer relationships.
- A commitment to continuous learning and maintaining product expertise.
- Proficiency in Microsoft Office, including Word, Outlook, and Excel.
- Experience in Customer Success, Account Management, Customer Service, or a similar customer-facing role.
- Knowledge of the Accounting and Payroll industry.
- Experience working with software or technology-based solutions.
- An interest in emerging technologies and digital transformation.
This is more than a customer-facing role—it's an opportunity to become a trusted partner to businesses and directly influence their success. You'll join a collaborative and supportive team where your ideas are valued, your development is encouraged, and your impact is recognised.
If you're passionate about delivering exceptional customer experiences and helping customers unlock the full value of technology, we'd love to hear from you.