Customer Support Agent
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (40.0%).
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Discover your impact with KUKA KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Responsibilities
Make an impact The successful candidate will:
What you need to succeed The successful candidate will have:
Responsibilities
Make an impact The successful candidate will:
- Assist the Customer Service team in daily service activities and being first contact point of customers with receiving field service, spare part and technical support and sales requests;
- Develop, prepare and present sales proposal/quotations for customers; secure or renew orders;
- Confer with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs;
- Provide proactive technical sales support to maximise customer experience and spending
- Generate new business and ensures growth of existing accounts;
- Manage the opportunity pipeline of the Customer Service business with active follow up together with the Account Managers;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Advocate for the customer and provide exceptional customer service at all times
What you need to succeed The successful candidate will have:
- Minimum 3 years of experience in technical position with customer interaction, preferably in a multinational company
- The ability to prepare sales quotations, presentations and reports using IT tools (Salesforce, SAP, Office etc.)
- Good understanding and experience in SAP.
Private medical insurance
Great Team Spirit
Our promise to you
Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.
Perks And Benefits
As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.
DEI (Diversity, Equity, and Inclusion) statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.
KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA could be what you are looking for, we´d love to hear from you.
We´re looking forward to receiving your application!
We´re looking forward to receiving your application!