Customer Support Agent - Italian
CompanyDeliveroo
Location
Manchester, England, United Kingdom
Employment TypeFull-time
Posted At4/20/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (34.0%).
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Deliveroo. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Customer Care Agent - Italian
Location: Manchester
Working pattern: Hybrid (approx. 3 days per week in-office) | Rotational shifts: 9AM–7:30PM, 10:30AM–9PM, or 12:30PM–11PM
Languages: English and Italian
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.
We’re looking for an Customer Care Agent - Italian to join our Marketplace Support & Service Excellence team. In this role, you’ll help us deliver fair, timely and high-quality resolutions across our three-sided marketplace — supporting customers, riders and partners when it matters most.
What You’ll Be Doing
You’ll be joining the Global Escalations team, working at the forefront of complex and high-impact cases.
Here’s What Your Day-to-day Might Look Like
Location: Manchester
Working pattern: Hybrid (approx. 3 days per week in-office) | Rotational shifts: 9AM–7:30PM, 10:30AM–9PM, or 12:30PM–11PM
Languages: English and Italian
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Customer Care team supports Deliveroo’s customers, riders, and restaurant partners—delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.
We’re looking for an Customer Care Agent - Italian to join our Marketplace Support & Service Excellence team. In this role, you’ll help us deliver fair, timely and high-quality resolutions across our three-sided marketplace — supporting customers, riders and partners when it matters most.
What You’ll Be Doing
You’ll be joining the Global Escalations team, working at the forefront of complex and high-impact cases.
Here’s What Your Day-to-day Might Look Like
- Resolve high-priority and complex complaints in both English and Italian, ensuring fair outcomes across our three-sided marketplace.
- Act as a specialist escalation point for critical issues, managing high-risk cases including those referred to ombudsman services or legal teams.
- Conduct root cause analysis to identify behavioral or systemic trends in escalations and contribute to global process enhancements.
- Liaise with internal stakeholders and regulatory bodies to investigate disputes while ensuring full compliance with GDPR and industry standards.
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:
- Significant experience in escalation or senior complaints handling, preferably within a regulated industry or fast-paced tech environment.
- Fluency in English and Italian, with the ability to communicate professionally and empathetically in both languages.
- Strong understanding of complaint resolution processes, including familiarity with regulatory requirements (e.g., FCA, GDPR, or equivalent).
- Proven ability to navigate complex negotiations and conflict resolution, maintaining professionalism during challenging conversations.
- Strong analytical and problem-solving skills, with a demonstrated ability to assess complex data and make well-reasoned decisions.
- Experience using CRM systems and case management tools to track, report, and manage multiple high-priority cases simultaneously.
At Deliveroo, customer care is central to how we build trust across our marketplace. You’ll work in a fast-paced, global environment where service excellence drives real impact.
- 🔧 Make a visible impact every day Your work directly improves outcomes for customers, riders and restaurant partners.
- 🌱 Grow through ownership Take responsibility for complex cases and help shape improvements to how we operate.
- 🧠 Develop deep operational expertise Work across teams and markets to build strong regulatory and service knowledge.
- 🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Del
iveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!