Deputy Temporary Staffing and Erostering Manager
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To offer leadership and specialised guidance regarding all aspects of eRostering and Temporary Staffing, including terms and conditions, employment legislation, policies, and procedures. Directly line managing the Temporary Staffing Administrators and the e-Rostering Co-ordinators they will be expected to provide full supervision and oversight for e-Rostering and Temporary Staffing services ensuring that the needs of the organisation are met whilst maintaining a high standard of customer care/service
Are you ready to take on a pivotal leadership role within Temporary Staffing? As the Deputy Temporary Staffing and e-Rostering Manager, you will play a key part in shaping the Trust's approach to temporary staffing and e-Rostering, ensuring efficiency, compliance, and exceptional service delivery.
This role requires a strategic thinker with a strong understanding of workforce planning, rostering systems, and temporary staffing solutions. You will oversee the daily operations of Temporary Staffing Administrators and e-Rostering Coordinators, ensuring the seamless provision of staffing solutions that meet the organisation's evolving needs.
Job description
You will have the opportunity to lead system improvements, collaborate with key stakeholders, and drive best practices in workforce management. If you thrive in a dynamic environment, have a passion for operational excellence, and want to make a real impact, this is the role for you. Join us and be part of a team dedicated to delivering high-quality patient care through effective workforce planning.
Develop strong relationships with the Trusts roster supplier, attending regular meetings with the customer success team to optimise system use and address concerns. Work closely with recruitment agencies to manage agency personnel matters, including bookings, complaints, and invoicing. Assist with invoice authorisation and audits to ensure compliance with agreed terms and rates.
Oversee training compliance for all bank-only workers in collaboration with the Learning & Development Team and the Medical Device Trainer. Identify and implement improvements to Allocate products, raising support tickets via the RLDatix Portal as needed.
Manage ESR and Optima interface requirements in line with strict payroll deadlines. Support roster reconfigurations, consulting with managers to implement necessary changes. Administer ID badge distribution and maintain stock of necessary supplies.
Monitor workforce supply, developing recruitment strategies to address demand and skills shortages. Lead the bank worker recruitment process, ensuring compliance with NHS Employment Check Standards. Oversee payroll administration to ensure accurate and timely payment.
Ensure the finalisation of rosters, escalating issues when required. Support reporting requirements, FOI requests, and audit information gathering.
Maintain relevant sections of the Trust intranet and keep accurate workforce records using Allocate and Patchwork systems.
Person specification
Education & Qualifications
Essential
- Educated to degree level or equivalent experience
- Evidence of continuing professional development
- Allocate accreditation
- Recognised leadership and/or management qualification or equivalent
Desirable
- Master's degree or equivalent level of experience
Knowledge, Training & Experience
Essential
- Knowledge of generating and analysing reports that contain complex data
- Demonstrated experience in managing change, resources, and personnel effectively
- Extensive administrative expertise, including proficiency Microsoft systems and report generation.
- Proven track record in handling complaints and ensuring compliance
- Experience of leading projects across services and organisational wide
- High Level of experience within ESR, TRAC
- Experience in Heathroster implementation and compliance
Desirable
- Background of managing large-scale rostering projects
- Knowledge of information requirements and standards within a healthcare environment
Specific Skills
Essential
- Ability to present complex information to a variety of audiences, verbally and in written reports
- Demonstrates strong attention to detail with a commitment to professionalism and quality
- The capacity to lead a team and cultivate employees to reach their maximum potential.
About the employer
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly: