Desktop Support Engineer
UK Visa Sponsorship Analytics
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Roles and Responsibilities:
• Performs remedial repairs on Desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment
• Assist site with hardware/ desk/ office/ boardroom setup as requested
• Execute supported directed tasks for network or server support on-site by escalations teams.
• Provide first level troubleshooting and support for Applications
• Capture, store and update in-scope site information.
• EUC Hardware (Laptops, Desktops) set-up, deployment, collection/re-imaging.
• Mobile devices (phone/tablets) set-up, deployment, collection.
• Software/Application Installation (Country/Site specific).
• Basic Printing. Network and server troubleshooting support).
• Provide New Hire Induction.
• Manage local end user asset inventory and life cycle of assets.
• Provide first level support for meeting room devices (VC devices, projectors, displays etc.,)
• Provide first level support for warehouse devices (RF Equipment’s, voice equipment’s,
Vehicle mounted units, label/thermal printers etc.,)
• Maintain onsite inventory of supported devices