Desktop Support/ Tech Hub Support
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Job Summary:
We are seeking a motivated and technically proficient Desktop Support / End User Computing Engineer who will be responsible for delivering high-quality IT support services to end users across the organization. The ideal candidate will be flexible for a 24/7 rotational shift and demonstrate strong problem-solving abilities with a commitment to customer satisfaction.
Key Responsibilities:
· Provide Level 1 and Level 2 support for desktops, laptops, printers, scanners, and other end-user devices.
· Be flexible to work in 24/7 rotational shifts, including weekends and holidays.
· Install, configure, and maintain Windows and macOS systems, software, and applications.
· Troubleshoot hardware, software, and network-related issues, escalating to higher levels when necessary.
· Provide support for remote users via VPN, remote desktop tools, or collaboration platforms.
· Maintain and update asset inventory and documentation for end-user computing devices.
· Coordinate with vendors for hardware replacement, warranty claims, and support cases.
· Assist with onboarding/offboarding of users including laptop setup, account provisioning, and access control.
· Support MS Office 365 applications including Outlook, Teams, and OneDrive.
· Handle user profile and data migration, software patching, and antivirus updates.
· Participate in incident, problem, and change management processes according to ITIL standards.
· Set up and support AV equipment, projectors, and conferencing systems for meetings and events.
· Educate users on best practices for security, software usage, and IT policies.
· Perform routine maintenance and proactive health checks on IT assets.