Desktop Support Technician
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Deployment Technicians will support a large‑scale law firm merger, assisting with the integration of end users from two legacy environments into a new, unified IT environment, followed by a Windows 11 upgrade initiative. The ideal candidate will have strong technical skills, excellent communication abilities, and experience delivering white‑glove support to professional services users. This role requires strict adherence to established processes and runbooks, close collaboration with project managers and IT stakeholders, and a strong focus on minimizing user disruption during onboarding and upgrade activities.
Support a phased deployment project, beginning with onboarding users into the merged firm environment, followed by upgrading existing machines to Windows 11 Pre‑provision and configure devices using Microsoft Autopilot Deploy, configure, and validate Windows 11 endpoints according to firm standards Enroll and support mobile devices (iOS and Android) using Microsoft Intune Assist with user setup, profile configuration, and validation of access to required applications and resources Provide hands‑on, desk‑side and remote technical support to end users throughout onboarding and upgrade activities Troubleshoot and resolve issues related to device provisioning, user access, OS upgrades, and application compatibility Follow established runbooks, deployment procedures, and security standards Document deployment steps, issues, resolutions, and best practices to support knowledge transfer Collaborate with infrastructure, identity, security, and application teams to ensure a smooth transition Provide feedback and recommendations to improve deployment processes and user experience Track and manage device inventory throughout the deployment lifecycle