Digital Service Desk Analyst
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We are looking to recruit a Service Desk Analyst into our Digital Service Desk team. You will form part of a team of Analysts who are the 1st point of contact for the resolution of RNOH Digital Services requests and reported incidents. You will play an important part in ensuring that processes, policies and systems are adhered to and followed to maintain an excellent customer service throughout the Digital services.
The role will participate in providing the service desk rota covering the opening hours of the Digital Service Desk which are: 8:30 to 17:00 Monday to Friday. This role may be required cover shifts that start earlier or finish later than these hours.
Please see the Job Description and Person Specification for further details
Job description
To participate in the provision of the RNOH Digital Service Desk to provide first line support all Digital Infrastructure and Applications to delivery an excellent standard of customer service. To answer phones and emails in a professional and timely manner as the front face of Digital.
Person specification
Qualifications
Essential
- GCSE English and Mathematics
Desirable
- IT professional/ technical qualification i.e Microsoft / CompTIA
Experience
Essential
- Experience in the provision and management of IT services within a large organisation
Desirable
- Experience in managing clinical applications
- Experience supporting NHS IT systems
Skills
Essential
- Excellent communication skills
- IT skills in Microsoft Windows systems, Office and applications
- Ability to translate IT terms into simple English
About the employer
The RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link:https://www.rnoh.nhs.uk/