Divisional Retail Capability Manager
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Salary: Competitive plus comprehensive benefits package
Grade: 3A
Reporting Line: Head of Retail Capability
Contract Type: Permanent
Location: Field Based - South East England
What to expect
The Divisional Retail Capability Manager is a key member of the Retail Capability Team, responsible for the delivery of functional strategies, always modelling the Post Office behaviours and demonstrating an Operator first mindset. Acting as an expert advisor, the Divisional Retail Capability Manager will apply advanced knowledge of people leadership and partner capability requirements as well as broad knowledge of Post Office commercial, retail, operational standards. Due to the location of the teams you will be managing you will need to live on patch in South East England.
The Divisional Retail Capability Manager will lead and manage a regional team of Retail Capability Specialists responsible for the delivery of training, coaching and capability development for Independent, Scale and Corporate Partner Branches. Ensuring clear objectives, quality assurance, performance monitoring, and professional development, they will drive a culture of inclusion, continuous improvement, and high performance across their team, delivering an exceptional training support service for our Operators.
What we can do for you
Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
- Up to 18% on target bonus opportunity
- Annual car allowance
- Generous pension scheme with minimum 9% employer contribution
- Access to 24/7 digital GP services and our Employee Assistance Programme
- 6 x Life assurance and income protection after 12 months service
- Over 400 online courses, mentoring, apprenticeships, and development programmes
- Access to our benefits platform for exclusive discounts & savings
What you’ll need to succeed
To be successful in this role, you will need have experience managing a field based team within Retail: In addition you will possess:
- Proven track record of leading and managing teams, including performance management and professional development