Emergency Dispatcher - Bicester
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The Emergency Operations Centre (EOC) is at the heart of the organisation, where Emergency and Health Care Professional calls are received, triaged and dispatched, working to stringent response targets but with the need of the patient at the forefront of decision making. It is an intense and pressurised environment.
We are looking for Emergency Dispatchers to join our team of staff based at Northern House, Bicester, Oxfordshire.
Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.
Job description
Applicants will be expected to operate the I/CAD Emergency Dispatch System, Radio and Telephony systems, working to set procedures to manage and deploy the available Ambulance, RRV, responders and resources within SCAS.
The successful applicant will join a team who at times have to work quickly and under pressure. You should have the ability to work on your own initiative and as part of a team. A high level of performance and attention to detail is an essential requirement.Please see Job Description and Person Specification for full details.
Person specification
Qualifications and Training
Essential
- 4 GCSEs at Grade C or equivalent qualifications or equivalent demonstrable ability.
- NVQ2/3 in Customer Care, Contact Centre Operations or Call Handling Operations OR must be willing to undertake other such qualifications supported by the Trust
Desirable
- Evidence of self-development e.g. Continuing professional development portfolio
Knowledge & Experience
Essential
- Demonstrable previous experience of working in an Emergency Communications Centre Call Centre, or equivalent.
- Demonstrable knowledge and experience of using Emergency Dispatch IT Systems, or equivalent.
- Experience of working with computerised telephone systems e.g. BCM or equivalent
About the employer
Benefits we offer: