Employee Experience Specialist
CompanyBenifex
Location
Southampton, England, United Kingdom
Employment TypeFull-time
Posted At4/20/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (27.0%).
Occupation TypeHuman resources and industrial relations officers
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Benifex. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
Who are Benifex? 💚💜
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀
Why should you apply? 🌟
💰 £20, 930 Pro rata (This role is offered on a 30-hour per week schedule, worked across 4 days between Monday and Friday)
🤸 Flexible work – choose a working setup that works for you (must be based in the UK or Ireland)
✈️ 25 days holiday plus your local bank holidays
🎂 Your birthday off
❤️ Two half day wellbeing days
🩺 Healthcare cash plan to cover the costs of day to day healthcare
🧠 Employee Assistance Plan 24/7 365 support
🤒 Income Protection (75%) and life assurance (4x salary)
🤑 Pension scheme
💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role Overview
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀
Why should you apply? 🌟
- Culture: work with a team that are collaborative and support one another to succeed as a team not individuals
- Autonomy: no micro management here, we want talented people that can work of their own initiative
- Progression: great onboarding programme with progression opportunities within 12-18 months (within the team and into other teams)
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space
- Please note we are unable to offer visa sponsorship and require to people to be based in the UK or Ireland for this position
💰 £20, 930 Pro rata (This role is offered on a 30-hour per week schedule, worked across 4 days between Monday and Friday)
🤸 Flexible work – choose a working setup that works for you (must be based in the UK or Ireland)
✈️ 25 days holiday plus your local bank holidays
🎂 Your birthday off
❤️ Two half day wellbeing days
🩺 Healthcare cash plan to cover the costs of day to day healthcare
🧠 Employee Assistance Plan 24/7 365 support
🤒 Income Protection (75%) and life assurance (4x salary)
🤑 Pension scheme
💳 £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role Overview
🚀
Are you a natural when it comes to connecting with people and take pride in delivering exceptional customer service? If yes, the Employee Experience Centre is the place for you.
As a valuable member of our team, you'll play a crucial role in providing prompt resolutions to queries related to our Onehub technology via phone or chat interactions. Each day, our team go above and beyond to ensure outstanding customer service is consistently delivered to a diverse clientele. To thrive in this role, you'll need to embody a true people-oriented spirit and maintain a positive attitude that contributes to our fantastic team dynamic. While prior experience in a customer service environment is advantageous, it's your genuine passion for delivering unparalleled customer experiences that truly makes you a perfect fit for us. Join our amazing team at Benifex and make a meaningful impact on the lives of our valued customers employees.
Responsibilities 🤘
Are you a natural when it comes to connecting with people and take pride in delivering exceptional customer service? If yes, the Employee Experience Centre is the place for you.
As a valuable member of our team, you'll play a crucial role in providing prompt resolutions to queries related to our Onehub technology via phone or chat interactions. Each day, our team go above and beyond to ensure outstanding customer service is consistently delivered to a diverse clientele. To thrive in this role, you'll need to embody a true people-oriented spirit and maintain a positive attitude that contributes to our fantastic team dynamic. While prior experience in a customer service environment is advantageous, it's your genuine passion for delivering unparalleled customer experiences that truly makes you a perfect fit for us. Join our amazing team at Benifex and make a meaningful impact on the lives of our valued customers employees.
Responsibilities 🤘
- Skillfully manage inbound calls and interactive chat conversations, ensuring employees receive efficient and personalised experiences.
- Immerse yourself in our cutting-edge OneHub Platform, delving deeply into the intricacies of Employee Benefits, Reward and Recognition, and Discounts.
- Cultivate an unparalleled understanding of these domains, positioning yourself as the ultimate go-to resource for comprehensive and in-depth information.
- Your expertise will be the key to unlocking extraordinary experiences for our customers and their employees alike.
- Collaborate with the team to ensure service level agreements (SLAs) are consistently met.
- Independently strive to achieve personal targets and goals but most importantly, collaborate with your team to enhance your knowledge and achieve excellent results together.
- Deliver exceptional customer service to both our customers and their employees, leaving a positive and lasting impression.
What are we looking for? 🔎
Our interview process
✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
📞 Initial call with the Talent team
🧪 Online tests in numeracy and logical reasoning
⏳ Interview with the hiring manager and a member of the team
🤩 Final interview with a senior manager
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
We are a proud member of the Disability Confident employer scheme.
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
- Someone who enjoys working with people and giving an exceptional customer service.
- Enthusiastic about thriving in a fast-paced environment.
- Demonstrates exceptional teamwork and collaboration abilities.
- Quick learner, adaptable to process changes, new products, challenges and tasks.
- Problem solving skills, able to use their initiative to find a resolution
- Possesses proficient computer skills.
- Exhibits excellent written and verbal English communication skills.
- Prior experience in customer service is preferred.
- Experience in HR/employee benefits is a nice to have.
Our interview process
✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
📞 Initial call with the Talent team
🧪 Online tests in numeracy and logical reasoning
⏳ Interview with the hiring manager and a member of the team
🤩 Final interview with a senior manager
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
We are a proud member of the Disability Confident employer scheme.
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.