Employee Relations Manager - Birmingham
UK Visa Sponsorship Analytics
Occupation TypeHuman resource managers and directors
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£52,900
(£27.13 per hour)
Occupation rate applies
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Description
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Employee Relations Manager
Level 3 Assistant Director
Location Birmingham
Hybrid working Currently a minimum 1 day per week in the office, some travel to London
Role Purpose And Accountabilities
The role-holder will support the Senior ER Manager as required (currently we intend this to be in the Financial Services (FS) area, but this may change at our discretion), to provide employee relations services in line with the Talent Operating Model. As a trusted advisor, they will navigate a range of complex ER matters and offer tailored support to local leadership and Talent teams as needed. Additionally, this role involves enhancing the capabilities of the dedicated Counsellor Advice Team members through coaching, enabling them to effectively manage cases, as well as being accountable for resolving medium to high-risk and complex ER cases alongside programmes / projects as necessary.
Reporting Line
ER Case Management
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Employee Relations Manager
Level 3 Assistant Director
Location Birmingham
Hybrid working Currently a minimum 1 day per week in the office, some travel to London
Role Purpose And Accountabilities
The role-holder will support the Senior ER Manager as required (currently we intend this to be in the Financial Services (FS) area, but this may change at our discretion), to provide employee relations services in line with the Talent Operating Model. As a trusted advisor, they will navigate a range of complex ER matters and offer tailored support to local leadership and Talent teams as needed. Additionally, this role involves enhancing the capabilities of the dedicated Counsellor Advice Team members through coaching, enabling them to effectively manage cases, as well as being accountable for resolving medium to high-risk and complex ER cases alongside programmes / projects as necessary.
Reporting Line
- ER Senior Manager
ER Case Management
- Be the regular contact for queries from the regions’ dedicated Counsellor Advice Team (CAT) members and provide support to ensure a consistently, high-quality ER service is provided, identifying and escalating trends. Work closely and build strong relationships with these CAT members through regular meetings designed to provide coaching, enhance their skills, and deliver comprehensive and valuable case support and advice.
- Be the central point of contact for queries raised by the local Talent Consultants, assessing and managing such queries, and/or redirecting them to the appropriate stakeholders/teams as necessary.
- Provide expert advice and support, and in some cases lead, on the preparation, delivery and implementation of people change programmes, ER projects and initiatives as required (e.g. TUPE, mergers, acquisitions, reorganisation, redundancy, etc), partnering with Strategic Talent Consultants, Organisation Change and Talent OD programme manager and the business as appropriate.
- Support line managers to develop their people management skills through coaching on issues and more formal training programmes as required.
- Lead on local projects (eg Underperformers) as directed by the Senior ER Manager.
- Work closely and in partnership with the Senior ER Manager.
- Build trust and a safe environment with multiple contacts throughout the business on ER matters.
- Excellent working knowledge of employment law and employee relations.
- Ability to deal with ambiguity and complex situations, advising business assertively with limited support or guidance.
- Ability to quickly build strong and trusting relationships at all business levels and to work effectively as a team.
- Ability to work both independently and closely with the Senior ER Manager to meet strategic objectives.
- Strong written English, well- structured and precise. Strong verbal influencing skills.
- Comfortable with Excel (Intermediate level), ServiceNow, SharePoint, Power BI and with manipulating data.
- Ability to maintain confidential information in a professional manner.
- HR qualification, ideally CIPD qualified.
- Solid experience of end-to-end management of complex Employee Relations cases up to and including liaison with external third parties.
- Hands on experience of organisational change programmes and dealing with complex capability management, disciplinaries, grievances, absence/OH cases, redundancies, TUPE, Employment Tribunals, protected conversations, etc.
- Evidence of supporting, coaching and developing junior colleagues as well as peers.
- Evidence of having dealt with busy workload in an organised manner, juggling multiple priorities and with attention to detail where there are competing demands on workload and deliverables.
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