End of Contract Customer Support Assistant

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Our Customer Support function delivers market‑leading customer on‑boarding and in‑life service to both internal and external Ayvens customers. By joining this team, you will play an integral role in ensuring every customer’s journey with us is a positive one, driven by prompt, proactive, and impressive levels of interaction.

We are looking for End of Contract Customer Support Assistant to join our in life and end of contracts teams located in Lyde Green, Bristol (BS16 7LB) on a 12-month fixed term contract. We are specifically keen to hear from applicants who have experience supporting internal and external customers and frontline teams.

The key responsibilities of the role are as follows

• Responsible for the administration of setting up and termination of all vehicles in our fleet.
• Support frontline teams with technical support relating to any processes and queries
• Ensure that tasks are completed in agreed SLA’s and to a high level of accuracy.
• Manage the relationships regarding the different rental schemes offered.

Process both in-life and end of contract amendments

Process termination of all vehicles returned within IT Systems ensuring records are accurate

Termination quotes across multiple contract types

Reschedules and modifications of agreements in line with policy

Vehicle disposals

Ownership and escalation of queries

Processing of invoices and any queries in relation to these

Ad hoc project work

Skills And Experience

• Previous experience of working in a fast-paced customer focused role where you’ve supported both internal teams and customers.
• Excellent communication, written, verbal and strong numeracy skills.
• Ability to problem solve and provide solutions for internal and external customers.
• Strong attention to detail with excellent organisational skills, with the ability to prioritise, multitask and work to tight deadlines.
• Excellent time management
• Highly competent in Microsoft office with particular focus on Word and Excel.
  
  

What We Can Offer

• Generous contributory pension scheme 
• 25 days holiday, in addition to bank holidays 

Volunteering days to assist in charity work

Sustainability Initiatives 

Holiday buy / sell (subject to conditions)

Travel Insurance (cost associated)

Dental Insurance (cost associated)

Flexible working options available

Eligibility for Annual Bonus Scheme

Study support (where applicable)

Enhanced parental leave

Generous Employee Referral Scheme (£1000)

Cycle2work Scheme 

Free breakfast / fruit in the Bristol office

EV charging points, bike storage, shower & changing facilities, car parking.

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, w

e are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.