EPPM Support Analyst
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (39.0%).
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
About Us
Groundbreaker. Game changer. Pioneer.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.
Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.
Overview
Our team brings decades of combined expertise in EPPM technical systems, offering consultancy, guidance, and deep technical specialization in project management tools and supporting technologies. We foster a positive and collaborative working culture, where teamwork and mutual support drive our success. Some travel to client sites may be required, but this role can be accomplished from most cities in the UK. For certain clients, SC clearance may be necessary. Therefore, you must be UK-based and either hold, or be eligible to obtain, SC clearance.
We're looking for a proactive EPPM Support Analyst to join us, responsible for responding to support tickets, troubleshooting issues, and ensuring timely resolution within SLAs. Strong communication skills are essential, along with a keen eye for detail and a customer-focused mindset. You'll collaborate closely with internal teams to maintain application performance and user satisfaction.
Responsibilities
Groundbreaker. Game changer. Pioneer.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.
Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.
Overview
Our team brings decades of combined expertise in EPPM technical systems, offering consultancy, guidance, and deep technical specialization in project management tools and supporting technologies. We foster a positive and collaborative working culture, where teamwork and mutual support drive our success. Some travel to client sites may be required, but this role can be accomplished from most cities in the UK. For certain clients, SC clearance may be necessary. Therefore, you must be UK-based and either hold, or be eligible to obtain, SC clearance.
We're looking for a proactive EPPM Support Analyst to join us, responsible for responding to support tickets, troubleshooting issues, and ensuring timely resolution within SLAs. Strong communication skills are essential, along with a keen eye for detail and a customer-focused mindset. You'll collaborate closely with internal teams to maintain application performance and user satisfaction.
Responsibilities
- Respond to tickets raised through Zendesk, ensuring all issues are logged, categorized, and handled within agreed SLAs.
- Troubleshoot and resolve tier 1 and 2 application issues, using available documentation and knowledge bases.
- Join customer-facing calls to provide updates, gather more information, and help resolve ongoing problems.
- Work closely with Technical Specialists to monitor queues, priorities tasks, and escalate complex issues appropriately.
- Apply patches and support software upgrades and new implementation activities, following internal change processes.
- Perform functional and system testing (SAT, UAT) to support project delivery and ensure changes meet requirements.
- Suggest and support improvements to support processes and internal tools to enhance service quality and efficiency.
- Create and maintain documentation for internal use and for clients, including support guides and known issues.
- A reliable team player who takes ownership of tasks and follows through until completion.
- Able to manage time effectively and handle multiple tickets at once.
- Naturally curious, with a desire to understand systems and improve the way things are done.
- Communicates clearly and professionally, building trust with users, clients, and team members.
- Works well with others and contributes to a collaborative, supportive team environment.
- Comfortable interacting with both technical and non-technical stakeholders, adapting your communication style as needed.
- 2 to 3 years in an Application Support Analyst or P6 Administrator role, ideally in a multi-client or project-based environment.
- Confident in triaging, troubleshooting, and resolving first- and second-line support issues.
- Familiar with service processes (ITIL) including ticket management, prioritisation, and escalation to internal teams or vendors.
TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The complete job description and application are available on TRC’s career site.
TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.