Experienced Customer Relations Manager
CompanyWestgate Healthcare
Location
Borehamwood, England, United Kingdom
Employment TypeFull-time
Posted At5/5/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (55.0%).
Occupation TypeCustomer service managers
Occupation Code Skill LevelMedium Skilled
Sponsorship EligibilityIneligible for Sponsorship
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Description
Experienced Customer Relations Manager – Borehamwood, Hertfordshire
Location: Meadowhill Care Home, Castleford Close, Borehamwood, Hertfordshire, WD6 4AL
Salary: £47,000 – £50,000
Hours: Monday to Friday, 37.5 hours per week
Job type: Permanent
Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate
Westgate Healthcare is a family-run, award-winning care home group with 9 care homes across London, Essex, Herts and Bucks with further developments in the pipeline. We are incredibly proud that all of our inspected care homes are rated either ‘Good’ or ‘Outstanding’ by the independent care regulator, the Care Quality Commission.
We have a very exciting opportunity for an experienced and proactive Customer Relations Manager to join our team on a full-time, permanent basis for our newest development, Meadowhill Care Home.
Nestled in the heart of Borehamwood in Hertfordshire, Meadowhill Care Home combines modern design with a warm and welcoming atmosphere. Boasting 75 private rooms and luxurious communal spaces, Meadowhill is tailored to meet the unique needs of residents in a tranquil and secure environment.
The successful candidate will be responsible for marketing our care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.
You will work closely with the Home Manager and Head of Sales and Marketing to generate enquiries, convert them into resident admissions, and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.
We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue, whilst demonstrating care and compassion for our prospective residents and their families.
Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.
About The Role
Location: Meadowhill Care Home, Castleford Close, Borehamwood, Hertfordshire, WD6 4AL
Salary: £47,000 – £50,000
Hours: Monday to Friday, 37.5 hours per week
Job type: Permanent
Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate
Westgate Healthcare is a family-run, award-winning care home group with 9 care homes across London, Essex, Herts and Bucks with further developments in the pipeline. We are incredibly proud that all of our inspected care homes are rated either ‘Good’ or ‘Outstanding’ by the independent care regulator, the Care Quality Commission.
We have a very exciting opportunity for an experienced and proactive Customer Relations Manager to join our team on a full-time, permanent basis for our newest development, Meadowhill Care Home.
Nestled in the heart of Borehamwood in Hertfordshire, Meadowhill Care Home combines modern design with a warm and welcoming atmosphere. Boasting 75 private rooms and luxurious communal spaces, Meadowhill is tailored to meet the unique needs of residents in a tranquil and secure environment.
The successful candidate will be responsible for marketing our care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.
You will work closely with the Home Manager and Head of Sales and Marketing to generate enquiries, convert them into resident admissions, and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.
We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue, whilst demonstrating care and compassion for our prospective residents and their families.
Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.
About The Role
- Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand
- Write and implement an effective localised marketing and sales plan for the care home
- Arrange local events to help promote the care home and raise the company profile
- Generate enquiries and manage the sales process to drive occupancy
- Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner
- Maintain social media platforms to ensure we are engaging with our local community
- Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives
- Work closely with the Home Manager, Marketing team and other departments across the group
- The right to live and work in the UK
- Clean driving licence and access to a vehicle for business use
- Previous experience of sales and marketing within the care industry
- Understanding of fee sources and structures in the care sector
- Excellent verbal and written communication skills
- A proactive, positive and professional approach
- Commercially focused with excellent customer service skills
- Very competitive salary plus commission for sale of beds
- 25 days annual leave plus bank holidays
- Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
- Access to the Blue Light Card (employee discount scheme)
- Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
WGHROB