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Location: Meadowhill Care Home, Castleford Close, Borehamwood, Hertfordshire, WD6 4AL
Salary: £47,000 – £50,000
Hours: Monday to Friday, 37.5 hours per week
Job type: Permanent
Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate
Westgate Healthcare is a family-run, award-winning care home group with 9 care homes across London, Essex, Herts and Bucks with further developments in the pipeline. We are incredibly proud that all of our inspected care homes are rated either ‘Good’ or ‘Outstanding’ by the independent care regulator, the Care Quality Commission.
We have a very exciting opportunity for an experienced and proactive Customer Relations Manager to join our team on a full-time, permanent basis for our newest development, Meadowhill Care Home.
Nestled in the heart of Borehamwood in Hertfordshire, Meadowhill Care Home combines modern design with a warm and welcoming atmosphere. Boasting 75 private rooms and luxurious communal spaces, Meadowhill is tailored to meet the unique needs of residents in a tranquil and secure environment.
The successful candidate will be responsible for marketing our care home, generating and managing bed enquiries and ultimately selling our care home beds in order to support high occupancy.
You will work closely with the Home Manager and Head of Sales and Marketing to generate enquiries, convert them into resident admissions, and ensure our residents’ moving in process is smooth and efficient, whilst promoting a positive and enjoyable lifestyle for them.
We are looking for someone with excellent customer service and sales skills, who can drive results to maximise revenue, whilst demonstrating care and compassion for our prospective residents and their families.
Due to the nature of the role, some flexibility in hours will be required and candidates should be prepared to offer this during the week, and occasionally on weekends, in order to drive results.
About The Role
Build relationships with local businesses, organisations, clubs and groups in the community to promote your local care home and the Westgate Healthcare brand
Write and implement an effective localised marketing and sales plan for the care home
Arrange local events to help promote the care home and raise the company profile
Generate enquiries and manage the sales process to drive occupancy
Manage the enquiry process from start to finish, be first point of contact, ensure follow ups are prompt and effective, arrange show rounds and ensure all prospective clients have been responded to in a timely manner
Maintain social media platforms to ensure we are engaging with our local community
Meet with the Home Manager regularly to review progress and discuss upcoming plans and objectives
Work closely with the Home Manager, Marketing team and other departments across the group
About You
The right to live and work in the UK
Clean driving licence and access to a vehicle for business use
Previous experience of sales and marketing within the care industry
Understanding of fee sources and structures in the care sector
Excellent verbal and written communication skills
A proactive, positive and professional approach
Commercially focused with excellent customer service skills
Why work at Westgate?
Very competitive salary plus commission for sale of beds
25 days annual leave plus bank holidays
Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK’s favourite shops
Access to the Blue Light Card (employee discount scheme)
Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme
Refer a Friend Scheme – earn up to £500 for a successful referral!
Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events
Support in achieving additional qualifications, including nationally recognised qualifications
Access to financial and wellbeing support through The Care Workers Charity
Comprehensive staff induction with free training and professional development
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.
Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
WGHROB
Experienced Customer Relations Manager | Westgate Healthcare | Hunt UK Visa Sponsors