Field Support Technician Team Leader
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Field Support Technician Team Leader
Location: NEC, Birmingham (Hybrid)
Company: GES (Global Experience Specialists)
Ready to step up into leadership?
If you’re an experienced Field or Desktop Support Technician who’s already mentoring others or “unofficially” leading on the ground—this is your opportunity to make it official.
GES is looking for a Field Support Technician Team Leader to take ownership of a small, high-performing team and play a key role in delivering reliable IT support across a fast-paced, global events business.
This isn’t just another support role—you’ll have real influence, visibility across the business, and the chance to shape how IT support is delivered.
Why GES?
We’re a global, full-service provider for the exhibitions industry, delivering extraordinary live event experiences worldwide. From major exhibitions to large-scale show builds, our work is dynamic, high-impact, and constantly evolving.
The Role
You’ll lead a team of up to 4 Field Support Technicians, ensuring smooth day-to-day IT operations across multiple sites and environments.
What You’ll Be Doing
- Lead, support, and develop a small team
- Set priorities and manage escalations
- Oversee multi-site IT support
- Manage onboarding/offboarding equipment
- Support live events when required
- Analyse performance and improve processes
- Collaborate with global teams
- Support projects and rollouts
What We’re Looking For
- Field/Desktop Support experience, ideally multi-site
- Leadership or mentoring experience
- Knowledge of Cloud, Azure, Windows, Microsoft 365, Active Directory
- Strong communication and organisation skills
Desirable
- ITIL Foundation
- Multi-site experience
- Intune, SCCM or RMM tools
- Project experience
Salary & Benefits
- Competitive salary
- Quarterly Bonus scheme following 12 months employment
- Private medical insurance
- Life insurance
- Hybrid working
- 25 days holiday + bank holidays
Working Hours
Monday to Friday, 8:30am – 5:00pm with flexibility required.
Equal Opportunities
In compliance with our commitment to diversity and inclusivity, we actively encourage applications from all qualified individuals regardless of age, race, ethnicity, gender, sexual orientation, disability, religion, or any other characteristic protected by law. We firmly believe in equal opportunities for all and strive to create a workplace where every individual can thrive and contribute their unique perspectives and talents. Discrimination of any form will not be tolerated in our recruitment process, and we are dedicated to fostering an environment that values diversity and promotes fairness and equity for all applicants. Join us in our mission to build a diverse and inclusive workforce where everyone can succeed.
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